no longer logging in, even after multiple attempts using Authenticator code it's not working. 2FA is broken.
1 people found this helpful
no longer logging in, even after multiple attempts using Authenticator code it's not working. 2FA is broken.
1 people found this helpful
why send me news notifications that, when I click on them, the link takes me to my home page? The news article is not even available !
1 people found this helpful
New app is rubbish. too much info and very hard to use. shame because old app was none of these
1 people found this helpful
This app was fine before the last update. I have 4 IG accounts but now the Summary page does not show the values of 2 of the accounts. I have deleted and reinstalled the app, rebooted my phone, reported to customer service, all to avail. The balances on the laptop are correct but the Android app is just not up to scratch. I am thinking of transferring my investments very soon so I can monitor them as I used to. Not good!
1 people found this helpful
I wasn't able to create a joint share trading account as they're unsupported! Went with another broker. sad because I really wanted to give IG a go😞
Why can't I login after the latest update? Even for the data feed, it says connection failure. No issues from the Web platform.
3 people found this helpful
Worse customer service experice. And extremely high fees! You will be much better off using other platforms
10 people found this helpful
It seems they've done a pointless update.. Added an annoying spanner.. Complete waste of time and highly annoying. Was fine before
1 people found this helpful
nice
When viewing an active trade, it is extremely easy to close a trade, especially by accident in your pocket if you become distracted and didnt turn off your screen. There is a Close tab that doesn't have an option to add a confirmation screen. Also, the new update spanner button on charts is annoying.
2 people found this helpful
From 199 saved reviews since 7 Dec 2018, all countries.
Share of the 126 negative reviews that mention it
“but all of a sudden I can't log in I can't login on the desktop and I can't log in on the app I don't know what's going on.”
“I was initially impressed with IG as I was actually able to make a purchase.”
“A lot of glitches which IG team not even trying to fix.”
“I've lost actual thousands due to their incompetence, slow response times and unprofessional alterations/changes to existing services.”
“A wide range of stock to choose from and an easy to use interface.”
“Like others I've tried reinstalling the app numerous times since the last update and it remains unresponsive.”
Share of the 52 positive reviews that mention it
“Brilliant platform, easy to use, withdrawals are same day if done early enough, and increasing capital is also very quick.”
“The app us very intuitive...love it.”
“Think it'll become my main interface going forward.”
“I dont like using green/red candles as I feel those colours alter emotions.”
“Also the currency coversion rate is great and first 100 trades are free in a month.”
A drop after an update usually means the update broke something.