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App werkt goed bij mij, waarom kan ik nog steeds niet met mijn gsm contactloos betalen via nfc... Wat in Nederland al jaren kan??
1 people found this helpful
Developer reply
Bedankt voor je feedback en 4 sterren Sem! Fijn dat de app goed werkt voor jou. Contactloos betalen via NFC is mogelijk via Apple Pay of Google Pay, gekoppeld aan een ING bankkaart op een compatibel toestel. Je kan de ING klantendienst contacteren via chat vanuit je app of telefonisch op +32 2 464 60 01. We helpen je graag verder. Groeten, Renata.
Over het algemeen tevreden, maar de laatste update laat elke keer dat de app geopend wordt een cookies pop-up zien. Dit lijkt niet in regel met de GDPR wetgeving, waarin optionele cookies moeten behandeld worden als optioneel. Zou het kunnen dat een cookie met de voorkeuren niet correct wordt opgeslagen?
Developer reply
Bedankt voor je feedback Mike, Contacteer je ons even via chat vanuit je ING banking-app of op het nummer 02 464 60 01? We kijken dit graag samen met je na. Fijne dag nog ! Billy
thank you for the feature where you pick up the details from the clipboard. quite useful feature 🤫
1 people found this helpful
Developer reply
Thank you for your 5-star review Cosmin! We’re delighted to hear that you find this feature useful. Thanks for sharing your feedback! ^Franz
Generally good. Notifications are given but messages in Request are absent. A considerable defect. Used outside Belgium.
1 people found this helpful
Developer reply
Thank you for your feedback Naim. We’re glad to hear the app works generally well for you. We appreciate your input and will share it with our teams as we continue to improve the app, including for customers using it abroad. ^Franz
Makes my banking experience easy. 25/9/2026 after all these years of great experience, the app just stopped working on my phone. I have no idea why. I uninstalled it and reinstalled it. but nothing worked. foes not want to open. I asked other ING clients no one has the same issue.
Developer reply
Dag ceresolabi, Vervelend dat de app plots niet meer werkt. Aangezien een herinstallatie niet geholpen heeft, raden we aan contact op te nemen met onze klantendienst. Zij kunnen samen met jou bekijken wat de oorzaak is en hoe dit opgelost kan worden. Fijne dag nog ! Groetjes Billy
Het valt mee voor een bank app. Maar er zijn aantal momenten waarop ze mijn billen laten jeuken. Er was eens een moment waar ik mijn geld via mijn spaarrekening naar mijn huidige rekening wil overschrijven. binnen dat process heeft het gewerkt en geeft het ook normaal aan dat het geld binnen mijn huidige rekening aankomt. Maar tijdens het betalen weigert het.
1 people found this helpful
Developer reply
Thank you for your feedback Xholo. We're sorry to hear about the difficulty you experienced when transferring funds between your accounts. We understand how frustrating it is when a transfer appears successful, but a payment is later declined. Your comments help us improve our services, and we appreciate you taking the time to share your experience
A lot has improved. Congrats. One functionality that would be very convenient and practical would be in case there is a pending payment, to know the amount that is pending. Or is there a way to know it now?
3 people found this helpful
Developer reply
Thank you for your positive feedback and for sharing this suggestion! We're glad to hear you've noticed improvements. Please note that reserved amounts are already displayed in your transaction list, allowing you to see transactions that have been authorized but not fully processed. Thanks for helping us improve the app! ^Franz
Device compatibility issues. Android 10 on my device apps requires 9+ still doesn't work
1 people found this helpful
Developer reply
Hello Yassine, we are sorry for the inconvenience. To ensure the security of your data, our app requires Android 11 or later. Unfortunately, older operating systems can no longer provide an optimal level of security. ^Franz
I have a really bad experience with downloading the document in French. I contacted the agent four times,I switched languages, reinstalled, and updated the app but nothing worked. And every time I connected to an agent,they just told me the same things but the issue is still unsolved. I'm so stressed since the document is important for me and I need to submit it soon.
3 people found this helpful
Developer reply
Hello Anh Luong, We are sincerely sorry to read your feedback.We regret that the steps taken so far have not resolved the situation. Your feedback highlights the importance of effective support and appropriate follow-up until an issue has been fully resolved. Thank you for sharing your experience with us. Greetings Billy
app no longer working, imposibile to reach out to ing people. horrible bank and experience.
3 people found this helpful
Developer reply
Hi Corina, Our apologies. This sounds extremely frustrating. This is not how it should be, and this is not the experience we want you to have. Let's resolve this together. Please contact us, and we will look into it. We will also learn from this and do better next time. Kind regards, Billy
From 237 saved reviews since 24 Dec 2019, all countries.
Share of the 111 negative reviews that mention it
“It keeps logging me out, so I need to carry around the stupid card reader to log in again.”
“You phased out the old app, so I can't use it anymore, and when I try using the new app, I can't because it crashes before I even get to do anything.”
“So I guess job done, app earned ING some more money.”
“Interface isn't any better and functionality seems to have disappeared, such as beneficiaries message & amounts.”
“Impossible to choose the language of the app without changing the whole system language which is totally insane.”
“Edit (13/09/2021) : Operation numbers are back since the last update !”
Share of the 99 positive reviews that mention it
“the App is very easy to use.”
“Love this.”
“beautiful 😍 and outstanding👌”
A drop after an update usually means the update broke something.