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very slow app, when open takes a lot of time to connect to its server. you keep waiting at the door to have it opened. such a waste of time.
Stay away from IR Connect (Sky Command). The app is unreliable, and customer and technical support are practically nonexistent. Recently, the app stopped working and 10 trucks were stuck because no one could access the doors without it. When issues occur, getting help is nearly impossible. If you want reliability and good support, look elsewhere.
just suddenly will not connect due to a certificate issues but can still connect via the website and local, this app always has trouble connecting
with a change in my email addresses have used the opportunity to update the app. I now find I only get a spinning wheel. Also, there is no url appearing in the app settings.
1 people found this helpful
the App seems to be very slow at the moment when starting up takes a while to load the area icons and also to switch between areas and doors takes a while as well
Like others have said, interface keeps flashing, impossible to use! FIX YOUR APP! Used to work ok before.
The app performs smoothly and UI is clean and intuitive. Switching between sites is faster, and the onboarding flow is easy to understand.
New version will not stop refreshing the page. It just constantly keeps loading to the point where I can't even open a door as it refreshes endlessly. Please fix this asap as I can't use this anymore. Edit: All firmware is up to date , there is a bug in your app. I beta tested it and had issues, so rolled out of the program and it worked perfectly. You then rolled out the beta version as actual and now I can't use it again. Can you please inverstigate this on Samsung Galaxy or email me
Developer reply
Sorry to hear about your experience. IR Connect is supported by your security installer or security department, who can assist with configuration and issues. Please ensure the app is up to date and ask your Security Administrator to confirm system software and firmware are current. Thank you for your feedback.
since update have lost door control and multiple site access very frustrating
Developer reply
Sorry to hear about your experience. Multiple site access is now available on the site tile bar by tapping on the site name. If you are unable to solve the issue then please see support from your security installer or security department, who can assist with configuration and issues. Thank you for your feedback.
Unable to see arm / disarm history all of a sudden. Have tried uninstall / reinstall with no luck. Any suggestions?
Developer reply
Sorry to hear about your experience. Please ensure the app is up to date as a fix for this issue was released in the last update. Plesae see if it now works for you? Thank you for your feedback.
From 33 saved reviews since 9 May 2018, all countries.
Share of the 17 negative reviews that mention it
“Widgets broken.”
“Slow.”
“The widget always requires sign in and hitting refresh, which takes way too long.”
“no option to unlock door for a period of time or mute door beeping like the Web interface.”
“When issues occur, getting help is nearly impossible.”
“very slow app, when open takes a lot of time to connect to its server.”
Share of the 10 positive reviews that mention it
“This app is fairly easy to use and worked very well with the Tizen OS on my galaxy watch 3.”