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This app has an awful UI that makes it almost impossible to tap on what you want to access without accidentally clicking on an add for their cloud services. Which you definitely don't want because the backend API of this app calls a third-party service to retrieve your camera feeds using a hard-coded, plaintext, DEFAULT password that's shared across all users. Super duper insecure. Definitely don't let your cameras run on this app willy-nilly.
Lousy app. It insists on using military time instead of using AM/PM for regions that use AM/PM. The repeat widget uses a bunch of checkboxes instead of any reasonable touch friendly widget. The serving size widget uses a really tiny fancy but stupid spinner instead of anything else. You can't export your schedule. The font for the schedule is tiny for no particular reason (but at least it doesn't use checkboxes to disable an entry!). The rows in Settings are too short. ...
1 people found this helpful
Developer reply
Thank you for the detailed feedback. We appreciate your suggestions on time format, scheduling controls, readability, and Settings. We’ll share these with our product team as we continue working to improve the app experience.
crashes all the time
Developer reply
Hi! Could you please try reinstalling the app? If the issue persists, please reach out to us at service@instachew.com and, if possible, share a screen recording of the issue. This will help our team better understand what’s happening and assist you more quickly. Thank you
Using this app for the PureClean Smart Litter Box. works great. seems notifications as the usage and cleaning. Has made litter duty, kind of fun.
the app if slow and functions dont work well. its an expensive drink with an app that doesn't work properly.
Developer reply
Hi, please contact us at service@instachew.com and share your Android version and device details. We will reach out to you with assistance.
motion detection won't show you the video on an SD card. it always tries to make you pay for cloud service
Developer reply
Hi! Simply insert a compatible Micro SD Card, and the camera will automatically record your footage, no subscription needed! You can view your recordings anytime through the Playback section of the app by selecting the date and time. NOTE: The camera can hold up to a 128 GB SD card.
they keep trying to make you go premium major annoying
Developer reply
Hi! A subscription isn’t required to use the camera or its main features, including Live View. Cloud storage is optional, and you can also use a microSD card to save recordings without a subscription. If you’d like to turn off marketing ads, go to Profile → Marketing Preferences and make sure it’s disabled
The 360 device won't actually pair with my app, and doesnt appear when i finish setting it up
Developer reply
Hi! Once connected, just refresh the app and it should show under Connected Devices. Still having trouble? Feel free to email us at service@instachew.com and we’ll be happy to help!
You cannot use their cameras or app without making an account. This means the camera you purchased is not actually yours. If they decide to stop supporting the app then you'll not be able to use the camera you paid for. Instant uninstall of the app and a return of the camera. All potential customers should think long and hard about whether they want to pay for a camera that they do not own. Terrible company and terrible product. Avoid at all costs.
1 people found this helpful
Developer reply
Hi, We understand your concern and are sorry to hear you feel this way. Most smart devices require an account to securely connect to the app and provide features like remote access and notifications. Requirements vary by product. We appreciate your feedback and are happy to help with any issues you experienced.
This camera and app were exceptionally easy to set up, and the clarity is much better than expected. I'm very pleased with this purchase!
From 200 saved reviews since 1 Apr 2022, all countries.
Share of the 109 negative reviews that mention it
“Then the app proceeded to tell me it crashed every 2 minutes due to a bug despite never closing...?”
“It says after holding the reset button for 5 seconds, the indicator light will blink.”
“I tried to make an account with my email, Google, and Facebook, but the app wouldn't let me get past the initial registration page; it just freezes up or giv…”
“The app constantly loses connection to both of my fountains.”
“If you're here because you purchased a camera, don't install and return the device!!!”
“Not to mention how difficult to use and program.”
Share of the 71 positive reviews that mention it
“I love it so much I just bought another one!”
“The Infinity app is straightforward and doesn't require much effort to use.”
“I don't think the app is too hard to use.”
“video quality is excellent and we love the motion and sound activation.”
A drop after an update usually means the update broke something.