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the service is very bad, I rented a car three times and always I had a bad issues
Developer reply
Dear Werner Freitag, Thank you for sharing your concerns to help us improve our services. We apologize for any inconvenience caused and assure you that we are working hard to enhance your experience with us. For further assistance, please feel free to contact us at connect@ezhire.life..
WORST
Developer reply
Hello Gokul Manikandan, Thank you for taking the time to leave a review. We’re sorry to hear that you had an unfortunate experience with eZhire and want to rectify the situation. Could you please email us at connect@ezhire.life with more information (e.g - your booking ID)? We’ll be happy to make this right. Best, The eZhire Team
worst dont try
Developer reply
Dear Dane, Thank you for sharing your concerns. We apologize for the inconvenience caused and assure you that we are working hard to make your experience with us better. For further assistance, feel free to write us at connect@ezhire.life
Update: Your reply still misses the actual issues. This booking was paid with card 1600, which remains active, yet charges were attempted on card 6120, removed months earlier. Charges were also attempted for fines outside my rental period. Different agents/systems gave different amounts, and a Salik charge appeared after vehicle handover. I paid the valid fine and sent the receipt, but after several emails I still have no updated final balance, reconciliation, or clear response.
Developer reply
Dear Adrian, We apologize for the inconvenience. As per our T&Cs, rental and non-rental charges may be processed on your card. Pending charges can take 15–90 days while we await RTA and Dubai Police details. Once confirmed, charges are processed automatically and details are emailed within 24–48 hours. For Salik or disputes, contact authorities.
un expected post rental fees are there ,they are deducting huge additional charges for a single bar difference in fuel , not satisfied
Developer reply
Dear Mohamed Favas, we apologize for any inconvenience caused. As per the booking T&C, the vehicle must be returned with the same fuel level. The car was delivered with 7 bars and returned with 6, so the applicable fuel charge was processed as per our standard rates. The invoice was also shared for your reference. Thank you for your time.
poor customer service
Developer reply
Hello Tauheed Muhammad, Thank you for taking the time to leave a review. We’re sorry to hear that you had an unfortunate experience with eZhire and want to rectify the situation. Could you please email us at connect@ezhire.life with more information (e.g - your booking ID)? We’ll be happy to make this right. Best, The eZhire Team
super
Developer reply
Dear Bhoopathireddy Benjarapu, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Watch out guys, they will charge you without informing you
Developer reply
Hello Hossam Farouk, Thank you for taking the time to leave a review. We’re sorry to hear that you had an unfortunate experience with eZhire and want to rectify the situation. Could you please email us at connect@ezhire.life with more information (e.g - your booking ID)? We’ll be happy to make this right. Best, The eZhire Team
OUTSTANDING customer service and professionalism is a 10 star 🌟. 👍🏽👍🏽👍🏽❤
Developer reply
Dear Ron, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Good
Developer reply
Dear Customer, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
From 204 saved reviews since 10 Sept 2019, all countries.
Share of the 169 negative reviews that mention it
“You will save your effort, time and money.”
“Even you booked your preferred car, same day (last minute of your booking time) when you need it they will change it with no option to decline since they alr…”
“All they have learned is to ignore you and not reply to your texts if you are stuck.”
“Their App also has become very difficult to deal with.”
“One of the worst online application to get rent a car.”
“they don't have any control on timely delivery of car.”
Share of the 31 positive reviews that mention it
“Thank you for the smooth and hassle-free experience.”
“Otherwise, really good, simple, and easy to use”
A drop after an update usually means the update broke something.