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CompareOpen in Google Playfix your app, it's trash
Developer reply
Hi James, we’re sorry to hear about your experience. We’d really like the opportunity to help resolve any issues you’re having with the app. Please reach out to our Customer Service team with details about what’s happening, and we’ll be happy to assist and investigate further.
keeps freezing. I can't create my own workout without having to close it 50x
Developer reply
Hi Karla, we’re very sorry about the freezing issues. We know how frustrating it is to have the app close repeatedly while trying to create your own workout. Our team will reach out to you directly to gather more details and help resolve this. Thank you for bringing this to our attention!
needs to connect to galaxy watch for hrm. not everyone likes apple
Developer reply
Hi Lisa, we're sorry for the inconvenience. We understand not everyone uses an Apple Watch. The MAXPRO app also supports compatible Garmin heart rate monitors. We've shared your request for Samsung Galaxy Watch support with our development team. Thank you for your valuable feedback and support.
terrible buggy app that nakes it very difficult to build a traoning routine by adding your own exercises. Even basic exercises locked behind a subscription which means you can'tadd them to your own routine. The number one reason to not even buy a MaxPro is that the app is so frustrating you wont want to use it and the machine uses levels instead of weight so it takes referencing a chart every time you change weight if you are using your own routine without the app. I would not recommend it!
Developer reply
Thank you for your feedback, and we are deeply sorry for the inconvenience. We are happy to help you in this situation. I understand that the app feels limited, but there are plenty of exercises that you can access with the free subscription that should allow you to work out for months, if not years. Please contact us at info@maxprofitness.com.
The app is great. I had a major issue but it was corrected quickly. I recommend.
Developer reply
Hello Shane. I'm sorry this is happening to you. We have released a new fix for this situation. Please update the app. If the situation persists, please reach out to customerservice@maxprofitness.com. We are looking forward to your response.
app only brings me to my profile with the current update. I am no longer able to access workouts and my past data is gone. Edit: working again once I entered a nickname.
Developer reply
Hi Michael, thank you for your feedback, and I’m really sorry to hear about the Bluetooth and tracking issues you’ve been experiencing. That’s definitely not the experience we want you to have. Please reach out to us at customerservice@maxprofitness.com so our team can take a closer look and assist you directly.
equipment is pretty good. my app was working great until this update. now I can't even get to the fitness area at all. it is stuck just on profile. that's it. this really sucks. fix the app. go back to the old version as this one screws everything up. can't use it at all
Developer reply
Hello Steve. I'm sorry this is happening to you. We have released a new fix for this situation. Please update the app. If the situation persists, please reach out to customerservice@maxprofitness.com. We are looking forward to your response.
keeps dropping out on Bluetooth and not tracking the lifts properly. Alot of money for something with this many technological mess ups. atleast it maintains resistance with or without power but I wish it kept tension on the negative as well
Developer reply
Hi Kristopher, thank you for your feedback, and I’m really sorry to hear about the Bluetooth and tracking issues you’ve been experiencing. That’s definitely not the experience we want you to have. Please reach out to us at customerservice@maxprofitness.com so our team can take a closer look and assist you directly.
Is very slow when picking workouts
Developer reply
We are really sorry for the trouble, and we appreciate you bringing this issue to our attention. We will look into this further!
been trying to get back into using this again but the app keeps messing up and I cant see my notifications. nothing is really loading at all.
Developer reply
Hello Malik. Thank you for reaching out. I'm sorry that this has been your experience. Please reach out to our app team with your email address, and we will help you with your situation right away! Customerservice@maxprofitness.com.
From 149 saved reviews since 22 May 2020, all countries.
Share of the 76 negative reviews that mention it
“Then once you've built it the app freezes very early into the workout (usually less than 5m in).”
“It's a lot of money to spend and have the app be sub par at best.”
“The UI starts loading, then the white screen overlays.”
“The UI starts loading, then the white screen overlays.”
“It's slow, creating your own workout is next to impossible (oh, and is a PREMIUM feature btw...), and sometimes you won't even be able to jump back in a work…”
“Signed up with my Google account with the quick buttons.”
Share of the 48 positive reviews that mention it
“I feel confident that we will be able to enjoy the same stellar level of quality in the app that we are seeing in the equipment.”
“You honestly can’t get a more versatile and simple workout machine than this device.”
“I feel they are taking in the users opinion to mold it, I think it has a lot of potential.”
“If you hit play on an exercise, it will fade out any background music you may have going (since on your phone to get app to work :P) Would be nice to have th…”
“Great so far and tons of free video training content”
A drop after an update usually means the update broke something.