terrible, i can only assume that when the order is placed, the restaurant is notified immediately and prepares the order which then sits for around 1-2 hours outside of the temperature danger zone. not only does it feel like a health hazard but it feels like a waste of time. the food is usually cold which supports my theory and their wait times line up perfectly. shouldn't this be punishable? i had to edit this to add, the delivery driver was incredibly respecful and understanding, thank you.
Developer reply
We’re sorry you’ve been waiting so long for food that arrives cold. We understand why you’re worried about how it’s handled. Please email concierge@amenify.com with your order details so we can look into the delays. We’d appreciate the opportunity to make things right. Thank you for your kind words about the driver.