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it was a waste of time and money they couldn't get my finger prints right. I went and got my finger prints done and they had the wrong code. They admitted it and it took them a while to get back to me, but at that point I found something else. It was such a waste of time and gas money.
I am on the Tandem phone app, I cant input my personal info, i get to weight and try to click submit but nothing happens
A great opportunity to work at a center before making a commitment. The app does have issues from time to time. But overall a good app to use for substitution in a daycare setting.
I love Tandem App , Easy to use , I great Time Clock and Communication App
Love it
Developer reply
We're so glad you're enjoying working with Tandem!
Its barely shifts on this app thats close to my area. I didn't have this problem on Clipboard.
Developer reply
Hello, we're sorry that you're having trouble finding shifts. In some areas we are new or have less demand in the summer, but we hope you'll keep trying to request shifts. We recommend looking early in the morning on the day of for last minute cancellations if you're having trouble. Good luck!
I do not recommend this company at all. The disrespect Tandem has towards workers is outrageous. First off they advertise, same day pay which is false. They do not pay on the same day. You have to wait a week. And when I sent an email regarding this matter the person said "how long do you expect a transfer to actually take?' Excuse me? How rude was that. I expect to be paid the same day 2 hours after my shift like advertised. I suggest applying for other company's
Developer reply
Apologies for the misunderstanding. TandemPay card funds are available to spend the same day. Bank transfers take a few business days due to processing. The email in question included a link to our Help Center article, 'How long do bank transfers take?' We value respectful communication and hope to work together in the future.
I became sick after working at a childcare center through Tandem and had to cancel my shift due to severe dizziness and a cold. I provided medical documentation, but my account was immediately blocked. As a childcare company, Tandem should encourage teachers to stay home when they're sick—not punish them for protecting themselves and the children they care for. I relied on this app to support my family, and despite contacting both Tandem Support and the CEO, I never received any help.
1 people found this helpful
Developer reply
Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at support@join-tandem.com.
The Apple Store won’t let me download it
Developer reply
Hi, if you're having issues downloading the app, please contact us at support@join-tandem.com. We will help you resolve the issue. Thank you!
it's so hard to get in reach with their team about my child care credentials. it has been 3 whole weeks and the app has been giving me issues. I never had this issue last year during the summer now there are too many hiccups I pray someone is able to reach to me very urgently like today.
1 people found this helpful
Developer reply
Hi! It looks like our support team has been in contact with you both last week and today about completing your state requirements. Through the app is still the best way to communicate with support. Thanks!
From 62 saved reviews since 4 Mar 2023, all countries.
Share of the 28 negative reviews that mention it
“It's perpetually stuck on the loading screen (displaying the Tandem logo).”
“I just created an account where I finished the bio portion of the application process, and the app closed.”
“this app was good but until I get my money back I have nothing to say”
“It's perpetually stuck on the loading screen (displaying the Tandem logo).”
“Each time I install it,when I tap to open it, I briefly, for a millisecond , see what appears to be some sort of homepage and then it instantly disappears an…”
Share of the 27 positive reviews that mention it
“The app itself is easy to use.”
“Love it”
“Free free free!!!”
A drop after an update usually means the update broke something.