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CompareOpen in Google Play
it says it can't find my email, then my credentials are not right
did not work. I want my money back. WOW!! Only took 3 weeks to respond. worthless app. don't bother.
Developer reply
Could you please be a little more specific about what is not working? Please contact us at support@j-pass.com.
Can't add a credit card to my account. not through the app, nor online.
Developer reply
Hi, thank you for letting us know. We're sorry you're experiencing trouble adding your credit card. Reach out to us at support@j-pass.com with details of the issue and the device you're using, and our team will help you get it sorted as quickly as possible. Please try to include screenshots it will make it easier for us to understand the problem.
terrible app
Developer reply
Hi, we are sorry to hear that :( Please let us know what exactly did you not like about our app at support@j-pass.com, so we could improve it based on your feedback.
very poor app, can't sign in on phone only on a pc, which is rubbish for an app that's supposed to be used while out and about
Developer reply
Hi, thank you for your feedback and we're sorry to hear you're having trouble signing in on your phone. This is definitely not the experience we want for our users. Please reach out to us at support@j-pass.com with details of your device and operating system and our team will investigate the issue and help you get it resolved as soon as possible.
Awful app and unable to add any funds to my account now.
1 people found this helpful
Developer reply
Hi, we apologize for this. Please send us your concern at support@j-pass.com along with the screenshot of the error you receive. This will be handled with utmost priority.
I submitted a support request a week ago. No reply. No tracking. Not possible to speak to Customer Service. App not working.
constantly not working correctly. Can never find what you want. Also appears to charge more than it should.
2 people found this helpful
the worst parking app ever
No customer service phone number on the app alerted me to look at the reviews first and I'm glad I did before I bought a pass because it wanted to charge a subscription reoccurring payment without posting a customer service phone number on the app and I don't want a reoccurring subscription just a one time pass. Customers have emailed with no quick response and no help. I'm just gonna have to pay daily parking so I won't have problems. Thanks reviews. These businesses need to stop using this app
1 people found this helpful
From 38 saved reviews since 20 Oct 2021, all countries.
Share of the 36 negative reviews that mention it
“The app constantly crashes in a loop of trying to get permanent live location tracking (not just when the app is open).”
“Been trying to import my company's subscription for TWO weeks and all I get from customer service is "its not suppose to do that" or "I've never seen that ha…”
“It won't allow me to add money to my account so I can't park near work atm I have to walk in.”
“not through the app, nor online.”
Share of the 1 positive reviews that mention it
Nothing stands out yet.