★★★★★John McNallyv7.120.01 Nov 2026
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ive used this airtime rewards for sometime now and all my cards are linked i use the stored it specifically states but noticed when you your card to gain rewards you don't get the rewards I earned up to £18 plus i redeemed £10 of that and I was ment to show on my ee bill but never did i still had an additional £8 plus left which i never touched at all the challenges wasn't registering even though you clicked on them each month over the years still nothing shops never added the rewards nor theses
The app works. I hate how it has followed the trend of all banks where cashback offers are earned by clicking links to get to a website through them. This is NOT what this app was designed for. The beauty of it was the no nonsense, simple way to earn a few pence here and there (after several weeks of waiting). You're supposed to load your card details and forget about it. It would be better if you ditch those affiliated websites and stick to shops who offer cashback as originally intended.
Have not been on 02 for more than a year. Movrd to a different provider.
Developer reply
Hi there, no problem at all! You don’t need to be on O2 to use Airtime. Please contact us at support@airtime.co.uk so we can update your mobile network on your account and provide you with an alternative redemption method to use your rewards. We'd love to get this sorted for you!
it's ok but take ages for credit to be added
Developer reply
Hi, thank you for the 4 stars! We understand the wait can be frustrating. Transaction pending periods vary depending on the retailer, however, the average pay out is around 35 days. If you have a purchase that’s taking unusually long, email us at support@airtime.co.uk and we’ll be happy to look into it for you.
I'm new to airtime and not very good with technology so I'm a bit confused with how it works if I'm honest, that's the only reason I've given 3 stars
Developer reply
Welcome! Don't worry at all, getting the hang of a new app can be tricky, but it's really simple once set up: you link your payment card, shop at partnered retailers as normal, and rewards automatically build up to reduce your phone bill. Our team would love to help guide you through it. Feel free to reach out to us anytime at support@airtime.co.uk
app will not open since update. I have uninstalled and reinstalled but still i have the wheel of death
Developer reply
Hi, we’re really sorry! Getting stuck on the loading screen after reinstalling is very frustrating. We want to fix this for you, if you're still having this issue, please email support@airtime.co.uk with your device model and OS version so our tech team can investigate and get you back in right away.
Has been a brilliant app in the past, but recently stopped tracking on brands I shop at the most (Boots). Reported the missing transaction and heard nothing back. Submitted a ticket via the contact form - no confirmation of receipt or response. Looks as though they're putting too much effort into prize draws, 'challenges', extras and incentives to maximise earnings instead of just focusing on the basics.
Developer reply
Hi there, thank you for your feedback. We are very sorry to hear about this! We have now investigated your query, credited the missing Boots rewards, and followed up directly via email with the details. We really appreciate your honesty as we work to keep our core experience reliable, and we hope you continue to enjoy using the app.
Not recognising purchases. The app has not recognised my purchases since July. Disappointed. Am on Airtime Up so should have been in my account within days. The app says I have 12 transactions through Up but only 4 are shown.
Developer reply
Sorry to hear this! Airtime Up should process rewards within a few days, so missing transactions are disappointing. Please reach out to our support team support@airtime.co.uk with your purchase receipts and account details. We'll manually review your July transactions and ensure all 12 missing rewards are added to your account promptly.
Used to be incredible -but now only selected people are chosen to get transactions from certain stores (boots) even though I only used the app for transactions for boots - even though I have airtime up - so they collect your data and you get NOTHING in return.
48 people found this helpful
Developer reply
We’re so sorry for the frustration! Retailer offers are set by our partners based on campaign criteria and can vary, but we never restrict access to collect data. We know how popular Boots is, and our retail team is actively working to make partner offers as widely available as possible. We appreciate your feedback!
From 213 saved reviews since 10 Oct 2018, all countries.
Share of the 121 negative reviews that mention it
“I have made multiple purchases online and no cash back has been followed through!”
“It was good for a number of years until they considered it acceptable practice to reverse Wilko transactions that had already completed back to pending, putt…”
“I've had it for months, doesn't work at all, I'm uninstalling as it's a waste of phone memory and I'd like them to remove my details from their system!”
“So it is actually impossible to redeem rewards even though I have more than enough.”
“I have made multiple purchases online and no cash back has been followed through!”
“I keep getting a loading error!”
Share of the 57 positive reviews that mention it
“Really simple, and you don't have to remember to use the app for purchases, just shop as normal (where I usually shop anyway).”
“The rewards come in quick but having to wait 30 days to redeem them is a bit of a stretch (I've just read that it's to do with return policies, so fair enough).”
“absolutely love it”
“What an excellent app, you don't even have to think about what you're doing after you've activating the shops you added.”
“eg, the interests selection screen design: a simple highlighting and unhighlighting vs the weird animation.”
A drop after an update usually means the update broke something.