What users say
From 20 saved reviews since 28 Sept 2022, all countries.
★ 1.55 average85% negative (1–2★)Developer replies to 85%, usually within 5 days
Top complaints
Share of the 17 negative reviews that mention it
Crashes and bugs24%
“the app is still full of bugs, last time i used it 6 months ago.”
Internet, connection18%
“Please enable local network in your device settings." I searched my phone for HOURS can cannot find any permission setting for this.”
Lost progress, account12%
“i tried to update the firmware on my p40, dowload stuck at 90%, no indicators showing anything, i closes the app, reopened and tried to login, it password i …”
Controls, interface6%
★★★★★Robert N.11 May 2026
Nach Installation auf Android sind meine Ladesitzungen vom vorherigen Handy verschwunden und auf das neue Handy auch nicht einsehbar. Im Portal auch nichts hinterlegt. Bleibe somit auf Ladekosten von 1 Monat sitzen, da kein Nachweis für meine Firma mehr da. App kann die Ladesitzung auch nicht beenden, obwohl Charger vom Auto getrennt nach abgeschlossenem Ladevorgang.
Developer reply
Hallo Robert,
Es tut uns leid, dass du eine schlechte Erfahrung mit unserer App hattest. Hattest du einen Account, mit dem du dich am neuen Gerät wieder angemeldet hast? Bitte schick uns dein Feedback direkt an: support-emobility-app@keba.com.
Vielen Dank!
★★★★★Matthew Donkinv5.9.010 Mar 2026
Was with Fordpro who installed a KebaP30 wallbox as part of my van package. was told after 4 months that I was to change to this app. What a huge mistake! No product support what so ever. I have emailed about 6 times now about issues or questions. I either get no reply or told my issue is resolved as my first reply from them. I eventually got support from Fordpro. If you're coming from Fordpro seriously think about having the wallbox replaced if you want any product support.
Developer reply
Hello Matthew Donkin,
We’re sorry to hear that you’ve had a bad experience with our Wallbox Support. We are taking your feedback very seriously and will try to continue to improve our support!
Thank you very much!
★★★★★Paul Ov5.8.119 Feb 2026
seems like an amazing app but unfortunately not user friendly at all. scheduling does not work properly, tech support is very poor, if you need to do anything technical you can not do it in the app you have to go to the portal online they have loads of lovely you tube videos showing you how to do things and you follow them but they just do not work. no tariff integration and as mentioned before the scheduling does not work. I am happy to be proved otherwise.
Developer reply
Hello Paul O,
We’re sorry to hear that you’ve had a bad experience with our App. Can you describe what exactly does not work with scheduling? And yes, some functions are only configurable in the Portal right now, but we will synchronize functions. By now, we do support tarif-optimized charging, if that is what you mean.
Thank you very much!
★★★★★Martin Bv5.8.024 Dec 2025
doesn't work and support not responding
Developer reply
Hallo, kannst du uns bitte mehr Details zu deiner negativen Bewertung zur Verfügung stellen? Gerne über die App-Support Mailadresse (support-emobility-app@keba.com). Vielen Dank
★★★★★Martin Pv5.6.015 Nov 2025
the app is still full of bugs, last time i used it 6 months ago. i tried to update the firmware on my p40, dowload stuck at 90%, no indicators showing anything, i closes the app, reopened and tried to login, it password i set doesnt work anymore. password reset then, great, now that doesnt work also, the save button is not reacting, even after filling everything correctly. also: when i press ENTER on an input field it DELETES(????) my input! what? why???
1 people found this helpful
Developer reply
Hallo, vielen Dank für dein Feedback. Da du Hilfe zur App benötigst kannst du dich gerne an unser Support-Team unter support-emobility-app@keba.com wenden. Die telefonischen Kontaktmöglichkeiten findest du hier: https://www.keba.com/de/emobility/solutions-for/partner/elektroinstallateur#section-647b5548-49e8-4bb8-8873-ee4672e08a8c
★★★★★Helmut Sengstschmidv5.3.016 Sept 2025
I can see my wall box in the app but I cannot transfer it to the Keba Portal to have access via computer. The help service takes several days to answer a simple question...
Developer reply
Vielen Dank für dein Feedback. Eventuell hilft dir folgende Guideline um deine Wallbox in das Portal zu bringen: https://www.keba.com/de/emobility/service-support/faqs/faqs?filter=emobility_app#faqs-entry--f8ef68b7-5063-4cf8-b4bc-14a2fb29d5c4
★★★★★Marton Korenv5.2.030 Aug 2025
No map of chargers, you can't plan anything with this app
Developer reply
Hallo, kannst du uns bitte mehr Details zu deiner negativen Bewertung zur Verfügung stellen? Gerne über die App-Support Mailadresse (support-emobility-app@keba.com). Vielen Dank
★★★★★Wolfgang Büllerv5.2.023 Aug 2025
umständlich und schwierig zu bedienen, Einstellungen sind nicht intuitiv vorzunehmen
Developer reply
Hallo, kannst du uns bitte mehr Details zu deiner negativen Bewertung zur Verfügung stellen? Gerne über die App-Support Mailadresse (support-emobility-app@keba.com). Vielen Dank
★★★★★Alias Namev4.2.023 Mar 2025
great App, great Wallbox. Love the continuous improvements. Keep it on 💪
Developer reply
Hallo, vielen Dank für dein positives Feedback.
★★★★★Harry Kowalskyv4.1.07 Mar 2025
Something went wrong. Hab ich noch nie so oft lesen müssen. Wenns wenigstens nein Fehlercode gäbe. Sehr mager.
Developer reply
Hallo, vielen Dank für dein Feedback. Eventuell hilft dir dieser FAQ Eintrag bzgl. Der Fehlercodeproblematik weiter: https://www.keba.com/de/emobility/service-support/faqs/faqs?filter=emobility_app#faqs-entry--1718da66-a051-4a60-a10e-e7f12c8c75ff
