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Really bad app. almost never loads. Garbage.
this app can't connect to my Samsung S25 Ultra after trying everything. But can connect to apple phone or older android. VERY disappointed after spending so much money on the Lexus dash cam. Deserves 0 stars!
This app is so bad, I try to connect with my phone so many times but never connect I try to call the app developer, but never pick up the phone and never call me back, I spent $700 on camera but no one tried to help me
I changed my phone and I spent the whole day with the dealer technician, but at the end of the day they said call Lexus Canada,I called but Lexus Canada customer service said the dealer was supposed to find the complaint ,then we do some things other wise we can't do anything, no one help someone supposed to be step in and fix the Lexus app.I requested to everyone who have Lexus dash cam but not connected with phone please put some reviews like complaint.
After 4 years of trying to get this app to work properly I've given up. Even the dealership couldn't help me. What a waste!
will not connect to Android phone, tried with Pixel 6, and two different Pixel 9 neither Wi-Fi or Wi-Fi direct will connect. Even my Lexus dealer said probably a problem with app
Horribly outdated technology for the price they charge. File transfer, viewing is so slow, not one bit user friendly.
Very Disappointed with Lexus Dash Cam Bought a new RX 350h in Canada and the dash cam has been a huge letdown. Tried downloading videos on both S23 Ultra and Pixel 9 Pro—keeps failing every time. Visited the dealership, but no fix. For a premium brand, this is extremely disappointing. Not worth it.
App doesn't work. I brought my Lexus to the dealership and their service team couldn't get it to work either. Why did I spend so much on a dashcam when the supporting technology doesn't work properly. Disappointing.
It sux. Doesn't even work.
From 33 saved reviews since 25 Feb 2018, all countries.
Share of the 30 negative reviews that mention it
“Bugs, bugs, bugs, Gets stuck on connection screen, Annoying, Useless, Very not Lexus”
“Bugs, bugs, bugs, Gets stuck on connection screen, Annoying, Useless, Very not Lexus”
“I spent an unbelievable amount of time trying to get the dash cam to connect to my A32 Samsung smart phone (purchased new in September 2021) The phone connec…”
“Even with the fastest sd card it's very slow and there is no way of navigating the video like other dashcams”
“Functionality and controls are basic but it's impossible to view events from the SD card on a computer because the file naming convention/storage is random (…”
“Functionality and controls are basic but it's impossible to view events from the SD card on a computer because the file naming convention/storage is random (…”
Share of the 3 positive reviews that mention it
“Love it!”
A drop after an update usually means the update broke something.