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CompareOpen in Google Playcannot recognize valid email adress, not one I've used for 14 years or a brand new one, so it's useless.
Developer reply
We’re sorry to hear you’re experiencing an issue logging into the app. Please try selecting Get Started to create an account to resolve the issue. If the problem persists, contact us at customersupport@masterbuilt.com, and we’ll make it right.
handy
Developer reply
Thank you for your feedback! We’re committed to enhancing the app experience with every update. Stay tuned for improvements, and don’t hesitate to contact customersupport@masterbuilt.com if you need anything.
we can't even get the app to allow us to create an account! However, by the looks of the other reviews that's probably a good thing.
Developer reply
We’re sorry you’re having trouble with your account. An account may already exist with that email. Please click on forgot password to first try and reset the password. If you continue to experience issues, contact us at customersupport@masterbuilt.com, and we’ll help you regain access as soon as possible.
won't even let me create an account
Developer reply
We’re sorry you’re having trouble with your account. Please click on forgot password to first try and reset the password. If you continue to experience issues, contact us at customersupport@masterbuilt.com, and we’ll help you regain access as soon as possible.
buggy app to begin with sometimes it works sometimes it doesn't I've been fighting with this thing since day one for 2 years now unfortunately now I can't even log into my account after reinstalling the app please fix so I can enjoy using the app for it's purpose Google Pixel 10 pro XL
Developer reply
We’re sorry you’re having trouble with your account. Please try resetting your password by clicking forgot password on the sign in page. If you continue to experience issues, contact us at customersupport@masterbuilt.com, and we’ll help you regain access as soon as possible.
works good. what I would like to see is the reformat of the user interface, the bottom menu buttons like Power off and setting the temperature are too low to the bottom of the screen and overlap the phone functions buttons. also the SAFE mode is silly, if it can recognize opening of the door why can't it recognize shutting of the door? having to press the Bluetooth button on the control panel is redundant and sometimes doesn't work to remove safe mode. the newer app doesn't work with my smoker.
Developer reply
We appreciate your honest feedback. Our team is working hard on updates that will address these issues. In the meantime, please reach out to customersupport@masterbuilt.com so we can assist you directly.
One of the worst apps available. It works ok until you open the door to check on food, then goes into safe mode and cannot be used unless you turn off the smoker, close the app then restart both. The is app necessary because the blue numbers on the smoker screen a hard to see in daylight and the app is supposed to make it easier to use. I would not recommend buying a smoker that can't work with the app.
3 people found this helpful
Developer reply
We appreciate your honest feedback. Our team is working hard on updates that will address these issues. In the meantime, please reach out to customersupport@masterbuilt.com so we can assist you directly.
It just does NOT work. a bluetooth thermometer from temu has a better app
1 people found this helpful
Developer reply
We’re sorry to hear you’re experiencing connectivity. Please reach out to us at customersupport@masterbuilt.com so we can further assist you.
if you loose contact with the smoker, once it is hot the Bluetooth will not connect again till it is cold. messes up the the whole cooking process.
Developer reply
We’re sorry to hear you’re experiencing connectivity. Please reach out to us at customersupport@masterbuilt.com so we can further assist you.
This app is basically useless. I'd go so far as to NOT recommend Masterbuilt products, PERIOD. Apparently, if you own a unit that is out of warranty and no longer manufactured, but still works fine, it won't be supported in any app. They will refuse help. I have tried their contact form, and received such a reply. Their chat feature is a useless/non-functional AI bot. My app login account is being deleted, and there's nothing I can do about it. AVOID MASTERBUILT!
1 people found this helpful
Developer reply
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at https://www.masterbuilt.com/pages/contact-us? We'll get you up and running.
From 234 saved reviews since 12 Sept 2018, all countries.
Share of the 205 negative reviews that mention it
“App now just hangs and won't open.”
“It literally cannot hold the connection and it is ridiculous the amount of time spent going out to hit that damn button to "try" to connect again.”
“If you use an android device it will only connect to WIFI about 1 out of 50 times on your birthday under a full moon.”
“I cannot log in, I cannot request a password reset, and I can't create a new account.”
“Don't waste your money on this "upgrade".”
“I like the smoker but this update makes timing difficult.”
Share of the 18 positive reviews that mention it
“The interface is pretty straightforward.”
“I think they did a good job overall improving the app, but it would be nice if the oven and probe temp were on the same screen.”
A drop after an update usually means the update broke something.