GoMatrix

The worst esim app. First you make the payment, then you will be asked to update KYC. why KYC is done before hand? why someone should share passport details with this app? I will go back to using Saily.

i hav book esim for mobile but its not working in my mobile so i asked for physical sim but no rply from matrix

Not at all satisfied. No support received.

very bad service. there is no option to recharge physical sim both on app and website. they don't even understand English. I asked to share. the link to the page. where I can recharge the physical sim, and their response was they need order details. how can I share. order number with out Recharging

3 people found this helpful

I am not able to check my data balance or voice balance. I am totally blind to my usage. Their website also does not give any info about data or voice balance. I will never use Matrix again.

1 people found this helpful

order does not place after successful transaction. now have to follow up with team. there is no customer support. stuck wasting critical time during travel

no help

fraud services. calls not working. Got only 50 GB data instead of unlimited

the amount was deducted, however I didn't receive the ESim. No proper support for refund.

experience has been horrible ....not able to use mobile data after buying unlimited data pack of euro Sim for 10 days....chatbots dont respond....issue not addressed by matrix inspite of repeated efforts