Not at all happy with this app, it takes too long to show transaction and says pending for days, which shows my balance in RED, which it shouldn't be. Causes stress, dont need this, may change banks if they sell out again
Developer reply
Hi, Shelley, we're constantly striving to improve our app and thank you for your valuable feedback. We'll share it with the team. If we can assist in any way, please call us at 888-323-4732. Thank you.
Easy to navigate
easy to use. also, shows everything clearly
Developer reply
Thanks for your kind words and for using our app!
most of the time I need to close it and try to open again because is not working right.
Developer reply
Hi, we'd like to help you use our app! Please try reinstalling it and if you still cannot log in, a digital banker will be happy to assist if you call 888-323-4732. Thank you.
takes 2 to 3 times to login with code
Developer reply
Hi, we'd like to help you use our app! Please try reinstalling it and if you still cannot log in, a digital banker will be happy to assist if you call 888-323-4732. Thank you.
Tends to freezes up on startup.
Developer reply
Hi, we'd like to help you use our app! Please try reinstalling it and if you still cannot log in, a digital banker will be happy to assist if you call 888-323-4732. Thank you.
your new design is horrible. it does not show all the information with the larger font I have on my phone. just don't give me the advice to make my phone smaller as you probably are going to do. I don't have to find a way to go around your faults. you are someone who needs to find a way to show everything acceptable for all the settings.
5 people found this helpful
Developer reply
Hi, we're constantly striving to improve our app and thank you for your valuable feedback. We'll share it with the team. If we can assist in any way, please call us at 888-323-4732. Thank you.
the best, best game ever! I play everyday. I have been back multiple times. I'm retired so play everyday
Sometimes I have to keep opening and closing the app for it to finally load account information
Developer reply
Hi, we'd like to help you use our app! Please try reinstalling it and if you still cannot log in, a digital banker will be happy to assist if you call 888-323-4732. Thank you.
My experience with the app are positive it has always had the features I have needed.
Developer reply
Thanks for your kind words and for using our app!
From 212 saved reviews since 24 Sept 2018, all countries.
Share of the 98 negative reviews that mention it
“I've already had to uninstall and reinstall because I couldn't log in.”
“Almost every time I install, the confirmation call causes the app to freeze permanently, forcing me to uninstall and reinstall again.”
“Since then I have went into the negative and put money in on the same day.”
“Error message goes from Logging In to Loading then an authentication error.”
“5G or WiFi it doesn't connect.”
“My job doesn't do direct deposit, so I loved the convienence of mobile deposit but after the update that does not work anymore.”
Share of the 92 positive reviews that mention it
“it's an excellent app it's easy to use Easy to navigate I really enjoyed it”
“so far I'm really enjoying the app and the bank.”
A drop after an update usually means the update broke something.