The apps work perfectly fine until they recently revised the location of the tabs. now unless you select all and go through every photo you have taken and deselect them just to be able to download the one that's hitting up top. you'll never be able to extract the photos onto your device. same goes for videos. you cannot access the video tab because of where it's located. I've already tried reaching out to c/s and they have been non-responsive considering that this is an automotive tool.