★★★★★John P Lv6.0.627 Oct 2026
Loading and opening are slow. Now I am unable to log in using neither my password or emailed code.
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CompareOpen in Google PlayLoading and opening are slow. Now I am unable to log in using neither my password or emailed code.
keep crashing. can't use this app. ridiculous
very disappointing for the money we paid. we up graded to butler level. such a disappointing experience. Barbados was beautiful. sandals you need to look at the ikos chain that experience was amazing.
constant updates. updated 3 times during my trip, logging me out each time
4 people found this helpful
Not a good app for Turks and Caicos. Inaccurate for restaurant information
Two major issues with the app.. 1) Does not permit guests to book their one pre-arrival dinner reservarion. Resort staff is well aware and admits "it just doesn't work." 2) Does not allow the user to access the GINA chat function before check-in or after check-out, despite the pop-up that says it will work at 9am on day of check-in until 3pm on day of check-out. I received responses from staff after check-out but before 3pm, and had no way to access them.
5 people found this helpful
lots of information
awfully buggy
Love the sandals brand, hate the app! It logs me out every day. Not user friendly!!
I can no longer log on to the app. It always say that I need to enable my account but never sends me a pass code in my email. Does this app even work?
From 207 saved reviews since 3 Oct 2018, all countries.
Share of the 170 negative reviews that mention it
“App crashes consistently.”
“Unable to log in.”
“Since the latest update, it crashes every time I try to open it.”
“But you still aren't logged on be because you are then prompted to activate your account in email before you can log in which is impossible because they didn…”
“Pair it with the incredibly slow and spotty wifi on resort and you're left with one of the most useless apps.”
“If Sandals doesn't take care of the 'little things', I'm not sure I want to give them more money hoping that they will take care of the more significant things.”
Share of the 29 positive reviews that mention it
“This app is normally wonderful and easy to use.”
“Love this app.”
A drop after an update usually means the update broke something.