★★★★★Jeffa Ilav6.3.4525 Oct 2026
Good
CompareOpen in Google Play★★★★★Kaana Adventures Kenyav6.3.4530 Sept 2026
Everytime I log in it gives an error. Am forced to uninstall and reinstall the app again for me to gain access. what could be the issue.
Developer reply
Dear Kaana Adventures Kenya, We apologise for the negative experience.Please email us a screenshot of the error you are facing along with your mobile number to customercare@primebank.co.ke or you can call us on +254111004000/0111006000 so we can look into this for you .ÊK
★★★★★rohini Khagramv6.3.441 Sept 2026
could def do with major improvements.. the app needs a whole new interface and better navigation around the app.. they should have a look at other banking apps to get an idea.. don't get me wrong its a decent app but needs improving
Developer reply
Dear Rohini,Thank you for your feedback. We appreciate your suggestions regarding the app's interface and navigation and will take them into account as we work on future improvements. Your input helps us enhance our customers' experience. ÊK
★★★★★Wawira Kyalo15 Apr 2026
Excellent banking app.
Developer reply
Dear Wawira Kyalo,thank you for choosing Prime Bank. #PuttingYouFirst. ^PN
★★★★★Ricky Wilsonv6.3.444 Apr 2026
Why don’t we improve the customer experience by enabling self-service for PrimeMobi? The current process is unnecessarily taxing,especially when customers change handsets. Right now, the only way to reset PrimeMobi, forces customers to visit their respective branch, fill out forms, and wait for HQ authorization just to change a PIN or regain access. It’s 2026, this level of friction is outdated and frustrating.
1 people found this helpful
Developer reply
Good Morning Ricky,thank your for the feedback.We are currently in the process of revamping our Prime Mobi app to provide our users with a better,enhanced and seamless experience. ^PN
★★★★★WILSON MUTUNGA30 Jan 2026
i changed my phone screen and the app failed to be updated only to say that the device is not compatible
Developer reply
Dear Wilson,due to security updates Prime Mobi is only compatible with Android 10 onwards. ^PN
★★★★★Francis Gakonov6.3.4330 Dec 2025
Very safe and convenient to use 👍
5 people found this helpful
Developer reply
Dear Francis Gakono,thank you for choosing Prime Bank. #PuttingYouFirst. ^PN
★★★★★Kenta Kevinv6.3.4123 Dec 2025
it's soo amazing soo easy
Developer reply
Dear Kenta Kevin,thank you for choosing Prime Bank. #PuttingYouFirst. ^PN
★★★★★Ochieng Macmillanv6.3.4213 Dec 2025
poor
Developer reply
Good Afternoon Ochieng,kindly advise on the issue you are facing while using Prime Mobi. ^PN
★★★★★Elvis Okerosiv6.3.426 Dec 2025
fantastis
Developer reply
Dear Elvis,thank you for choosing Prime Bank. #PuttingYouFirst. ^PN