★★★★★Pattiv1.1.020 Oct 2026
Sometimes I can get the heater to turn on and sometimes I can't. This morning is one of those times that I can't get it on. It is frustrating.
Developer reply
We’re sorry to hear about the intermittent heater issue and understand your frustration. Please contact our customer service team at 1-877-246-9353 with your model and serial number, along with details of the issue. This will help our development team investigate and work toward a resolution. Thank you for bringing this to our attention!
★★★★★j regalv1.0.922 Nov 2025
will not stay connected to google home control & voice assistant. stopped working a year ago. zero support!
Developer reply
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at +18772469353? It appears Google has made some changes to their programs and we are looking into this issue.
★★★★★George Kuckv1.0.822 Feb 2025
The app is very temperamental. The heater control says OFF when it is on and does not allow selecting high or low heat when thermostat is used. Most of time heater can not be turned on until main power switch is turned off and then on,which appears to reset something before heater can be turned on.
1 people found this helpful
★★★★★Edie Selleckv1.0.85 Nov 2024
Please fix the bugs. The app keeps crashing. I have done the updates.
Developer reply
Hello Edie, sorry to hear you’ve been experiencing some crash issues. Please contact us at +18772469353 and share as much information as you can. We will definitely investigate your case as we recently performed an update. Thank you for posting!
★★★★★Brian Rolensv1.0.824 Oct 2024
So far so good. I'm using it to just simply operate the fireplace. As another user mentioned it would be great to have colored themes for holidays. Great app.
2 people found this helpful
Developer reply
Hello Brian, We really appreciate your suggestion and have passed on that information to the development team. If you have questions or suggestions please contact us at +18772469353. Thank you for the review and we hope you enjoy your fireplace.
★★★★★Barbara Rodriguezv1.0.71 Sept 2024
I love the option to set the fireplace to turn off. The app colors are easy to set but the 3 stars is because when I try to save the settings we like I can't. My Ambiance setting have preset and custom. When I try to save what I like under custom the colors are nothing like what I want. The app should have a help section with an index where you can search for what you are trying to resolve. Every time I type custom settings, my Ambiance in the search bar nothing appears. I had to create support
1 people found this helpful
Developer reply
Hello Barbara, We highly appreciate your feedback. We will pass this on to our development team to look into your issue. If you need additional assistance please reach out to our customer service at 1-877-246-9353. Thank you.
★★★★★Dominique Binettev1.0.720 Feb 2024
Would be nice if multiple users could control the fireplace. Only one at a time, otherwise it deletes the fireplace from the other phone.
Developer reply
Hello Dominique,
Thank you for the message. Multiple users can control the same fireplace and it should not delete the fireplace. This is done by sharing the fireplace with the other users via the app. When you open the app select the fireplace> go to the settings of the fireplace> select Share Device. For additional assistance call 1-877-246-9353.
★★★★★Regi Marleyv1.0.719 Jan 2024
I woudn't recommend this app as it's not working at all.
Developer reply
Could you please be a little more specific about what is not working? Please contact us at +18772469353 Mon-Fri AZ MT Standard time and our team will gladly do their best to get your issue resolved.
★★★★★Cory Manningv1.0.724 Dec 2023
The worst app. I would return this fireplace in a heartbeat. Wish the app developers would listen to user feedback.... -Remove the orange status light (it makes zero sense) - your custom colors are nearly impossible to set
2 people found this helpful
Developer reply
Thanks for your feedback. Please feel free to reach out to our customer service team about your fireplace status light. Note that on most of our products, the status symbol is a certification agency requirement. Please also provide examples of the challenges you are having with the colors so we can pass this information on to our engineering team.
★★★★★Kelly Dv1.0.63 Mar 2023
Pro- The app works to control the fireplace. Cons-It won't do the update (even though it prompts me every time I open it)- super annoying but enough to make me not use it. I also don't love the preset options. I'm not sure why anyone would want a flashing fireplace? Maybe make some nice combinations for holidays or events instead (Easter, team colors, relaxation fades, etc)
6 people found this helpful
Developer reply
Hello,
Thank you for the feedback on the features and the issue you are experiencing. Please feel free to reach out to our customer service or technical service team to help resolve the update issue at 1-877-246-9353 or email them at customerservice@rpgbrands.com and we will do our best to help fix this issue.
