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I must say I find it really dumb that I can't hear the chimes on my Smart Wall Oven that is 3 months old. It is also crazy that anyone would want to start appliances remotely! I want to be able to hear my chimes from my home. Not an app on my phone. By the way I have worked in the IT Profession my entire career. AI should not take the place of common sense or logic!
Developer reply
Hi, thank you for your review. We sincerely apologize for the concerns with the App and would like to look into this further for you. Please feel free to reach out to us directly at 1-866-333-4591 Mon– Fri 8 a.m.–6 p.m. EST. We look forward to speaking with you.
can't update with changes to cook time. Default power heat up blows fuses...must adjust to normal first. Default stove firmware should set fast power heating off!
Developer reply
Hi, thank you for your review. We sincerely apologize for the concerns with the App and would like to look into this further for you. Please feel free to reach out to us directly at 1-866-333-4591 Mon– Fri 8 a.m.–6 p.m. EST. We look forward to speaking with you.
not helpful at all
Developer reply
Hi, thank you for your review. We sincerely apologize for the concerns with the App and would like to look into this further for you. Please feel free to reach out to us directly at 1-866-333-4591 Mon– Fri 8 a.m.–6 p.m. EST. We look forward to speaking with you.
This far, no issues.
This app couldn't be more disappointing considering how much we paid for our 6 top gas range. It frequently freezes up when you try and adjust cooking time or temperature. Furthermore, I'm not sure if it was the range itself or the wifi connection to the app, but the ovens would completely freeze up with a yellow, flashing error. We had to delete the app and take the range off our wifi network so we could actually bake something. I expected so much more from KitchenAid.
1 people found this helpful
Developer reply
Hi, thank you for your review. We sincerely apologize for the concerns with the App and would like to look into this further for you. Please feel free to reach out to us directly at 1-866-333-4591 Mon– Fri 8 a.m.–6 p.m. EST. We look forward to speaking with you.
I was just getting ready to bake manacotti & I was informed there was an update.I installed the app, & of course it is completely locked up now & does not work. I am stunned a large corporation. Could possibly have software that could be this bad. I've had this commercial oven for a little over a year and my wife absolutely hates it. She's ready to drag it to the curb. Ihave had nothing but trouble with it Since the day we got it. i've already had a tech out twice.
Developer reply
Hi, thank you for your review. We sincerely apologize for the concerns with the App and would like to look into this further for you. Please feel free to reach out to us directly at 1-866-333-4591 Mon– Fri 8 a.m.–6 p.m. EST. We look forward to speaking with you.
App doesn't run at all on one device, won't connect on another. Why are KitchenAid products so expensive if the tech doesn't work right? Booooo.
Developer reply
Hi, thank you for your review. We sincerely apologize for the concerns with the App and would like to look into this further for you. Please feel free to reach out to us directly at 1-866-333-4591 Mon– Fri 8 a.m.–6 p.m. EST. We look forward to speaking with you.
i used this app for about 2 months. Then all of a sudden it just stopped. tried entering password and it would not work. kept saying my email was not verified. and would not send link to verify.
Developer reply
Hi, thank you for your review. We sincerely apologize for the concerns with the App and would like to look into this further for you. Please feel free to reach out to us directly at 1-866-333-4591 Mon– Fri 8 a.m.–6 p.m. EST. We look forward to speaking with you.
Thank you for fixing the way the temperature is selected by going back to a vertical; intuitive; format. Giving the app a four star rating for now, but will revise up to five stars if the app steadily improves.
1 people found this helpful
only very basic settings available for the pro range in the app. thermal probe cooking does not work at all.
From 120 saved reviews since 23 Nov 2018, all countries.
Share of the 90 negative reviews that mention it
“The range is connected to wifi and to the internet, responds when pinged through its IP address, I can even turn the light in remotely.”
“04.2024-4 YEARS of owning this oven, STILL DOESNT WORK WITH APP.”
“"If" I can get it to go beyond the the log in, it can't find my kitchenaid professional range.”
“Impossible to connect.”
“So I have this crazy expensive range but I can not use many of it's features.”
“But that's it, nothing else works on the app, which keeps telling me to enable remote control.”
Share of the 20 positive reviews that mention it
“so I dunno it was a little frustrating for a bit but ultimately got it connected and love it!”
“The Apps finally works well now however getting you range connected to the WiFi can prove challenging.”
“Awesome new design!”
A drop after an update usually means the update broke something.