SmartCare by Cigna

please add an option to disable or turn off the annoying sounds the app makes when logging in or navigating.

Unable to access the app

This is my fourth insurance company where I am using the app, and this one is the worst of all. They created the app to show that they have one, but no matter what you do, this app never works, and the funny thing is that the developer also doesn't care about the app.

it's nonsense that an active session valid for 10 minutes after which you have to log in again with an OTP. you're not even a bank app, just why? some random sound effects appear here and there like it's some kind of game. they are not needed there, and they interrupt whatever sound or music you have playing on the background. just ridiculous and exhausting experience using this app😰

I called Cigna customer care regarding a query for my colleague who is critically ill and scheduled for bypass surgery. Despite providing full verification, the executive refused to assist and insisted the patient must call personally. This is extremely disappointing—how can someone in such a serious condition be expected to make a call? I hope Cigna improves its support for patients in urgent medical situations.

The app is useless, all the time log out. The search is bad, no map. No clear rules applied to every hospital. It is absolutely useless.

3 people found this helpful

Complicated (pls just copy Cigna Envoy)

The insurance company claims that they are big and leading among the world, and the local experience per country is the worst. They forget about patients' health and focus on their policies, which is against their mission and values!!!