★★★★★wilfred oigorov128_LIVE12 Nov 2026
excellent
Developer reply
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CompareOpen in Google Playexcellent
Developer reply
Hi Wilfred Oigoro, we are glad that you love it! ^MW
Wish there was a zero star option. This app can no longer be relied on for seamless or timely transactions. Logging in takes forever; once in, it hangs during validation of payees or confirmation of transactions. The risk of double payment is real... 4 days ago I had to refund a fellow NCBA customer who paid me twice coz of delays in the app that led to a repeat. It forces the Loan app onto your Quick menu even if you'd prefer other fxns. Total disappointment, and I'm a lifelong NCBA customer.
Developer reply
Hi Ngina, we appreciate your feedback and we truly apologize for the inconvenience caused. Please reach us on our social media platforms Facebook: NCBA Bank ;Twitter @NCBABankKenya or WhatsApp on 254 717 804 444 to enable look further into the issue. ^MW
its the best 👌
Developer reply
Hi Kevo Keys, thank you for your great feedback! ^MW
accurate
Developer reply
Hi Joel, Glad you like it! ~SN
Fast service, excellent customer care
Developer reply
Hi Mary Leba, thank you for your great feedback! ~SN
good
Developer reply
Hi Jackline Ndinda, thank you for your feedback. ^MW
nice service
Developer reply
Hello James Hungi, thanks a lot for your rating, we truly appreciate. ^MW
good
Developer reply
Hello Dickson Joel, thanks a lot for your rating, we truly appreciate. ^MW
Better service
Developer reply
Hi FABIAN CHEGE, thank you for your feedback. ^MW
good experience
Developer reply
Hi Luka Njoka, It is delightful to hear such positive words, we appreciate. ^MW
From 230 saved reviews since 2 Mar 2019, all countries.
Share of the 58 negative reviews that mention it
“The UI needs a bit of work, provide intuitive account names, it's hard to distinguish which account belongs to what bank, or better still, provide a means to…”
“App keeps stopping/crashing on s21 ultra after phone software update.”
“The UI needs a bit of work, provide intuitive account names, it's hard to distinguish which account belongs to what bank, or better still, provide a means to…”
“Log in is very slow.”
“when doing send money, if the phone number is not saved in the phone book for choosing in the phone book drop down, the book drops down.”
“Impossible to get the right password / pin number / activation code even after 3 calls to customer service - just keeps giving error messages.”
Share of the 160 positive reviews that mention it
“I particularly appreciate its appealing color scheme and clean, modern interface, which makes the overall user experience enjoyable.”
“Otherwise relatively smooth and easy to use.”
“Very unreliable & they think they are doing clients a favor by serving them..”
“I particularly appreciate its appealing color scheme and clean, modern interface, which makes the overall user experience enjoyable.”
A drop after an update usually means the update broke something.