Nike: Sportswear & Sneakers

I am extremely disappointed with my experience shopping with Nike. I received my shoes with a damaged box and damaged shoes. I returned them, expecting a proper replacement, but unfortunately, the replacement was even worse. The second pair arrived in a damaged box, was missing its shoelace, and the shoes appeared to have been used. I requested another exchange because the replacement was clearly not in acceptable condition, but Nike refused my req

Deleting the app.. delivery time stated is 1-3 working days. it has now been 7 days and I can't get any help on the delivery. Tried to cancel the order and could not. I get better customer service response ordering from food delivery apps. Edit: Day 8 and still no delivery or ETA | Edit Day 9: still no delivery or email, requested I send them an email instead. | Day 10: sent an email on day 9 as requested, reply was a Nike agent will be in touch. No delivery yet. | Day 10: still no delivery

the material ordered had good quality deliver times were also great but the only problem is have is the return policy on the app it says you can but its been a week since I requested an exchange since. Both items I had ordered were a size too big therefore I wanted to try the exchange policy as offered I tried through both channels both in app and email but no reply since. for an official trusted shop like this its really disappointing including the fact that I am a repeat customer .

The app is crushing you can't choose any product at all I wish nike team could solve this issue soon

it was an extremely bad experience not only is the app extremely slow and takes a minute to load, but the experience of purchasing is even worse I ordered a shoe last month that came with the box punctured and the shoe dirty and the glue was visible obviously had defects so I refunded the amount which was 300 aed, and recently I wanted to give them a second chance so I ordered the winflo 11s after I ordered and paid after 2 hours they sent me an email saying it was out of stock 👎🏼👎🏼

they will cancel the order for the reason out of stock after you have paid and the refund will take long time. If an item is unavailable, please remove it from the catalog or clearly mark it as out of stock. Customers should not be allowed to place an order and make a payment, only to have the order cancelled afterward. This is causing unnecessary hassle, inconvenience, and a waste of time. Please address this issue to prevent it from happening again.

2 people found this helpful

I have paid orders two times on this application, but after taking your money from the card, they will say unable to fulfill, then you have to wait for a refund that takes time, total joke of an app

I am having a very unpleasant experience. I bought three pairs of shoes. one ordered by mistake. I put a return request right away. it was collected after three days of request. however, it's been more than three days. the status shows the same. customer service says they are trying, but I don't believe it. I don't get any email, nothing. I love online shopping, but nike is making my experience bad

very disappointingly slow app and no customer service chat working.

need samsung pay