★★★★★Richie Richv5.12.22 Nov 2026
sucks
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★★★★★AVv5.12.230 Oct 2026
App crashes and dose not work or bind to scotter
CompareOpen in Google Playsucks
App crashes and dose not work or bind to scotter
firmware update bricked the scooter. absolute garbage 🗑 Best Buy needs to get rid of these immediately
worked totally fine for years and all of a sudden niu now needs my exact location to unlock my scooter. absolutely unacceptable. It's like they take you for an idiot.
this is the best u can get or buy u can keep track of ur scooter at all times...
Takes time to start in underground parking with no internet access, also prompts for a tutorial each time when opening the app because it's not available in my region, I can't disable it. ux is lacking...
1 people found this helpful
niu sucks
The app works, but there are some issues. The battery percentage does not update correctly and remains stuck at 30%, even though the scooter itself shows the correct battery level after charging. I also had difficulty changing the ECO mode. Please improve the battery synchronization and riding-mode settings.
1 people found this helpful
Keeps annoying me with ads for new products, I will not extend the smart service.
Are you kidding putting an advertisment blocking bike handling? Really?? Also the gps turns off after around 10 minutes..
From 256 saved reviews since 20 Sept 2018, all countries.
Share of the 143 negative reviews that mention it
“However, the app doesn't work when I'm connected to WiFi.”
“Says the battery is dead when it is fully charged so not much use there and regularly says it can't connect to the bike.”
“However, the app doesn't work when I'm connected to WiFi.”
“Just purchased and unboxed the scooter.”
“Constantly you'll have to log in again and again and again.”
“(Other apps and browsers work fine, but this app says "Network error, unable to access information" and doesn't allow scooter control.) 1.”
Share of the 89 positive reviews that mention it
“Idk why they didn't think to add miles to the app.”
“Once connected this app is quite simple and easy to use but sometimes it takes many tries but it just doesn't seem to want to connect with the Bluetooth!”
“I love this app because if someone gave you a scooter and if they don't know their password you can just contact customer support they help me very well”
“Is there anyway to get notification sounds or vibrations to the phone?”
A drop after an update usually means the update broke something.