the doesn't want to open it have installed it but I can't open it
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the doesn't want to open it have installed it but I can't open it
incredibly buggy app
Going downhill ever since Sage bought it. The app logs me out every single time I use it. So frustrating - please fix it.
3 people found this helpful
The last update to this app causes me to have to log in each time I open it. When using the app, I am prompted to enter info from a dropdown when is then put in the wrong data table in the app. Receipts are regularly rejected with no reason provided, even if the exact same receipt is normally accepted. This means you need to regularly check for rejected receipts and then re-upload them again. This app also does a terrible job managing currencies for receipts. Uploads often fail. Bad times.
3 people found this helpful
Well I dont know what happened to this app, but I sure do hate having to log in everytime I open it. it makes submitting receipts completely inefficient. Please fix ASAP. This is horrible!
2 people found this helpful
Developer reply
We're really sorry to hear about your experience🙁. Our team is dedicated to improving the app and resolving the problems you've faced. Please check out the latest version, as we've made significant improvements. Your feedback is super important to us, and we hope you'll give us another chance to make things right.
the most useless expense app I have ever used. No way to link expenses with a credit card statement, or do anything more than take a photo and log an expense into the app. No way to pull images directly from an email or app, such as EV charge receipts. An Excel spreadsheet is easier and less time consuming to manage.
3 people found this helpful
It's shite.... that's the short version. I've been (trying to) using it with intermittent success since 2018 and it's always been problematic. Now somebody had a brain-fart before Christmas to set up MFA but it doesn't work. Just keeps saying to click on the confirmation email sent but it never sends it. I've reset passwords, uninstalled and reinstalled it, used the desk top to set up security as it instructed but it doesn't log in. Infuriating software. Has to be something better out there....?
5 people found this helpful
Unable to log into the app for a few weeks now. Really poor. Looking for alternative at this stage like dext.
Currently unable to login to app. They made multi factor login mandatory for website but can't be used via the app at the moment.
3 people found this helpful
Can no longer access the app. I've deleted and reinstalled but still doesn't work. Useless app.
1 people found this helpful
From 67 saved reviews since 26 Feb 2017, all countries.
Share of the 53 negative reviews that mention it
“Now somebody had a brain-fart before Christmas to set up MFA but it doesn't work.”
“I've reset passwords, uninstalled and reinstalled it, used the desk top to set up security as it instructed but it doesn't log in.”
“App was OK, but now, since the last update it is worse.”
“Expenses option does not support tracking like Purchases option.”
“If you have a problem you have to take out your laptop and jump online.”
“Once you upload each individual receipt, you get a confirmation bubble on screen, right over the "Add a receipt" button, making it useless for around 5 secon…”
Share of the 9 positive reviews that mention it
“easy to use”
A drop after an update usually means the update broke something.