★★★★★Daniel Pedrozov12.50.02 Nov 2026
cannot top up in this version
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CompareOpen in Google Playcannot top up in this version
slow
email to customer service will never get a reply. In app customer service chatbot is completely useless. Also octopus on android doesn't work on my phone, which matches the requirements and is not rooted and the developer option is off, trying to reach out to support, but there isn't any.
Developer reply
Hello! We would like to understand more about your experience, please click this link https://wa.me/85260377021 to find our Online Customer Service Representative via our verified WhatsApp account, we will provide assistance accordingly. The service hours are Mon to Fri, 9 am to 9 pm; Sat, Sun and public holidays, 9 am to 6 pm. Thank you.
Only accepts Chinese phone numbers.
এখানে একবার প্রেস করলে সেটি ইনপুট বক্সে পেস্ট হবে
Password problem
typical bloated unintuitive app
great App
No point to pay deposit. unreasonable charge.
nice
From 222 saved reviews since 10 Oct 2018, all countries.
Share of the 149 negative reviews that mention it
“It appears that there's no way to check the verification code for online purchases made with the Octopus MasterCard on the app.”
“Issue 1: Reloading is extremely buggy, takes at least 3 attempts for each reload, every time.”
“This app has a deeply flawed two factor authentication, there is no parsing for the email address, and without confirmation there is simply no way to retriev…”
“The FPS system, p2p was not able to do a transfer.”
“The previous versions read the card immediately at the moment the card was tapped on the phone.”
“It appears that there's no way to check the verification code for online purchases made with the Octopus MasterCard on the app.”
Share of the 52 positive reviews that mention it
“enjoy june 27: poor experience.”
“I think Octopus app is #1 must have if you travel in HK!”
“updated: besides that system error due to maintaince, this app is pretty handy and is easy to use for transferring fund betwwen friends and shops.”
“nice free images”
A drop after an update usually means the update broke something.