Unable to log activity manually. Please fix.
Developer reply
Unable to log activity manually. Please fix.
Developer reply
Hello Noel, Thank you for your rating. Could you write to help@united-heroes.com so we can investigate and help you with that? Thanks! Hugo
App doesn't sync well and timely with Google fit. Losing steps and activating freeze unnecessarily
Developer reply
Hello Raymun, Thank you for your email. Could you write to us through the help section of the app? It'll be easier for us to help you, I'm sure we'll be able to find a solution, and get those 5 stars :) Have a nice day, Hugo
it was working normally, but from last year I were not able to access with my corporate user
Developer reply
Hello Joshua, Thank you for your feedback. Could you write to us at help@united-heroes.com? We'll help you solve this situation asap :) See you soon! Hugo
My points are not moving up! Its not moving anymore. Could you let the ''We Move'' challenge be permanent? why did you guys made it stopped.
The UX is quite unintuitive. More importantly, attempting to link my sports app resulted in the loss of all my existing activity history within the app. It seems the sync process isn't handling historical data correctly, which is very discouraging for a new user
Developer reply
Hello! Thank you for your feedback. We're sorry to hear about the challenges you faced with user experience. Your insights are valuable, and we’re committed to improving. However, connecting a sport app doesn't affect your history: could you contact us through the help section? You might have created a second account 😉 Thanks, Hugo
just occupy phone space ....nothing worth for us .
Developer reply
Hello, Could you specify your feedback? 1 star without any argument won't help us improve :) Have a nice day, Hugo
if this app is to promote fitness and friendly competition why doesn't it pull correct information? everything was working fine up until today. my steps are not being accounted for. if picture proof is needed give me an email address I can send it to.
Developer reply
Hello Alex, Thank you for your feedback. Please feel free to send a message through the help section, we usually answer in less than 24 hours. I'm sure we'll be able to help you, and get those 5 stars back :) Have a nice day, Hugo
one of the best ✨
I cannot see all the teams in my company, after trying twice, I uninstalled to see if it fixes the problem - now it won't send me activation codes, even though I verified my mail is correct :(
Developer reply
Hello Jemie, Thank you for your feedback. Could you reach out to us at help@united-heroes.com? I'm sure we'll be able to help you with that :) Have a nice day, Hugo
just loads and loads forever, frustrating app, avoid!!!
Developer reply
Hello Rory, Thank you for your feedback and sorry about this. Could you reach out to us at help@united-heroes.com? We'll investigate what went wrong and correct what needs to be corrected. Thanks, and have a nice day! Hugo
From 205 saved reviews since 2 Feb 2019, all countries.
Share of the 76 negative reviews that mention it
“Also, why does the app take you to a website to login every time.”
“Apps not working for me anymore its stuck on the accept privacy settings.”
“After the recent update App does not sync activities, also shown challenges sometime keep loading only unable to register for it.”
“Hit the back button, and then you can log in.”
“The methodology is not transparent and participants of the game playing unfair remains undetected by the app.”
“can't connect to Garmin, trys to verify connection over and over but never succeeds.”
Share of the 117 positive reviews that mention it
“Great app n motivational challenges!”
“really enjoy this app, especially it helps me to be more healthier on everyday routine after work shift”
“Love the magazine, free coaching - made me try yoga which I never would have without it.”
“Easy to use”
A drop after an update usually means the update broke something.