CompareOpen in Google PlayI initially left a negative review due to repeated login/session failures. One2track escalated the issue to their Chief Engineer, provided a diagnostic build and investigated it thoroughly. The root cause turned out to be my aggressive NextDNS filtering blocking a Firebase endpoint needed for FCM. Once allowed, the issue disappeared. Excellent technical support and follow-up. The app could handle this edge case more gracefully, but support was first-rate.
very happy with this very simple app
avoid this company, the quality of the watch was not good, broken casing and armband after using it for less than a year, the watch cannot be started anymore either. There is no garantee according to the customer service without proper assessment.
Developer reply
Beste Qing Meng, dit toestel is door jullie in gebruik genomen in februari 2025. Het toestel is daarmee al 19 maanden in gebruik (en niet binnen het jaar). Het betreft hier duidelijke gebruikersschade waarbij de bandhouder is afgebroken. Er is een korting aangeboden voor een nieuw toestel.
The overall experience is positive, but there are a couple of annoying bugs: * map switches back to the satellite view by default * Cyrillic symbols are not supported - on the watches words containing such letters are replaced by apostrophe * it is not possible to pause an audio message - clicking the pause button replays the message instead * not a bug, but a feature request - sending pictures from the app to watches would be nice to have
many bugs. messages notifications but messages just keep loading. video calls no notification at all only that a call was missed. voice from the watch heavily delayed, step counter count at least 10x the actual steps... and more, than his only after a day of use
Developer reply
Beste gebruiker, wij herkennen deze problemen niet. Willen jullie de app even verwijderen en opnieuw installeren en all permissies akkoord geven? Is het probleem dan niet verholpen neem dan even contact op met de klantenservice zodat onze engineers kunnen meekijken. Mogelijk iets met de Google Pixel Pro.
Great features but a very buggy app!
Developer reply
Beste Youssef, wil je de moeite nemen om via onze klantenservice even te melden welke bugs je precies ondervind? Tijdens onze testen vinden wij namelijk geen bugs. Wellicht iets specifieks in combinatie met jouw Pixel 9 Pro.
It's working very well so far. My son would prefer to be able to type the messages and I would prefer to see his presence on Google Maps and be able to connect with WiFi as well.
Developer reply
Beste Yury, de app werkt momenteel zonder problemen. Willen jullie even contact zoeken met de klantenservice wanneer jullie toch een probleem ervaren?
I just bought the watch for my son and, because of the app, I am considering returning it. The app is buggy. The video call feature (one of the coolest features) does not work properly (when my son makes a video call from the watch, I will not receive a notification unless I am on the app). I also wished that I, as a parent, could set the number of options he sees on the watch... for example: the "settings" option (to which he is too young anyway), could just be hidden to him.
1 people found this helpful
Developer reply
Beste Ricardo, wij ervaren momenteel geen problemen met de app. Willen jullie de app even verwijderen van jullie telefoon en vervolgens opnieuw installeren en daarbij alle permissies akkoord geven en dan specifiek: 'Mag de app berichten ontvangen'. Dan zou alles gewoon normaal moeten werken.
the short msgs and hard limit of 30 or 40 chars is so backwards. it 2026 not 1996
Developer reply
Hoi Christian, wij werken momenteel aan een compleet nieuw besturingssysteem dat het inderdaad mogelijk maakt om meer tekens te versturen. De huidige situatie komt door het beperkte geheugen van de kleine chipset op het horloge. Dit geheugen is verdeeld op basis van prioritering waarbij wij features zoals video en GPS meer ruimte hebben gegeven.
Worked pretty good, although the app is poorly designed (it really, really likes satellite view). However, recently the whole service keeps going down, making the product useless. I do have to say; the professionalism and transparancy that One2Track shows when handling these outages are commendable.
Developer reply
Bedankt voor het aanpassen van de review. Wij zitten precies in de fase van volledig uitbreiding van onze systemen en op meerdere locaties juist voor meer stabiliteit. Dit proces gaat echter niet helemaal zo soepel als dat we gewild hadden. Vaak niet zichtbaar voor gebruikers maar er wordt echt heel hard gewerkt op de achtergrond ;).
From 42 saved reviews since 10 Jul 2018, all countries.
Share of the 19 negative reviews that mention it
“Random crashes.”
“Account verwijderen knop is makkelijk per ongeluk in te duwen.”
“Last week, the entire network was down for 2 days and I couldn't use any of the services.”
“The screen where you enter the quantity does not scroll, so there is no way to click the button to go to the next step.”
“messages notifications but messages just keep loading.”
Share of the 11 positive reviews that mention it
“Would love it if we could change the notification sound to make it different from all the others that we receive from different apps so that we know from sou…”
“Would love it if we could change the notification sound to make it different from all the others that we receive from different apps so that we know from sou…”
“very happy with this very simple app”