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CompareOpen in Google Playdoes not help with the questions at all
Developer reply
Hi Jacqueline, we're sorry to hear the app hasn't been helpful in answering your questions. We understand how frustrating that can be when you're looking for quick and easy access to information. We appreciate your feedback and are continually working to improve the app experience and support available to customers. Thanks - David
Tried to unsubscribe from spam and they want me to install the app. For crying out loud...
Developer reply
Hi Peter, we're sorry to hear this was your experience. Unsubscribing from marketing communications should be simple, and we understand your frustration if you were directed to the app when you were just trying to opt out. Please email us at hello@origin.com.au and we'll be happy to help update your communication preferences. Thanks - David
absolutely useless, no need to verify anything to get in and access all my personal info but 2 factor required to pay the bill after going through 3 web pages after leaving the app. can't even order a gas tank and apparently my direct debit failed even though the account had 12x times the bill amount in it.... get your act together you pack of mindless dribbling involents....
Developer reply
Hi Angus, we're sorry to hear about your experience. Some actions require additional verification to help keep accounts secure. If you'd like us to review the direct debit or LPG concerns, please email us at lpgenquiries@originenergy.com.au with your account details. Thanks - David
despite 1 year of Gmails they haven't sent my parents a paper bill. how hard can it be.???
Developer reply
Hi Tour, we're sorry to hear about this experience. We understand how frustrating it would be to repeatedly request paper bills and still not receive them. Please email us at hello@origin.com.au with the account details so we can review the billing preferences and help get this sorted. Thanks - David
origin is the best company to go with! great services and communication
Developer reply
Hi Loz, thanks for your kind words! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
easy to use and get information from
Developer reply
Hi Richard, thanks for your feedback. We're glad to hear you find the app easy to use and that it's helping you access the information you need. We appreciate you taking the time to share your experience. Thanks - David
easy to use and so many discounts
Developer reply
Hi Amanda, thanks for your kind words! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
8 years with origin I love origin
Developer reply
Hi Joesiph, thanks for your loyalty and for being with Origin for 8 years. We're thrilled to hear you've had a positive experience and love being with us. We really appreciate your continued support and look forward to serving you for many more years to come. Thanks - David
doesn't do what it suggests
Developer reply
Hi Peter, we're sorry to hear the app hasn't met your expectations. We understand how frustrating it can be when features don't work as expected or deliver the experience you were looking for. We appreciate your feedback and are continually working to improve the app and customer experience. Thanks - David
waited 3 weeks for my bill
Developer reply
Hi Kris, we're sorry to hear you've been waiting so long for your bill. We understand how frustrating that can be, especially when you're trying to keep track of your energy costs. If you'd like us to look into the delay, please email us at hello@origin.com.au with your account details. Thanks - David
From 219 saved reviews since 25 Aug 2021, all countries.
Share of the 106 negative reviews that mention it
“Also what's the point of having app, if when you run it, it wants you to use browser to log in.”
“Data won't load, constantly get an error message.”
“The internet service was poor, customer support was extremely difficult to reach, and the mandatory 30-day cancellation notice means you end up paying for a …”
“Way too slow collecting and displaying usage stats to be useful.”
“I have contacted Origin several times, the last response I received said they were having technical difficulties which could take up to 3 months (my next bil…”
“After several months of getting the message to "try later" and "we can't fetch your usage data" plus "It's not you, it's us" I have come to the conclusion yo…”
Share of the 95 positive reviews that mention it
“the only thing missing is telling me what costs most in my home, lol the app is simple and easy to use, makes paying bills less stress.”
“the app is very easy to navigate and use for me personally I don't use apps that often but it's easy guides you enjoyable to use”
“a few ads for their own products though, which is annoying but easy to clear.”
“the only thing missing is telling me what costs most in my home, lol the app is simple and easy to use, makes paying bills less stress.”
“as i have a smart meter, I would have thought the day before results could come through a lot quicker.”
A drop after an update usually means the update broke something.
“Great design, no glitches, and perfect for keeping all my energy bills in one place.”