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Apoio ao cliente inexistente após entrega de muito mau serviço
Developer reply
Olá Emanuel, lamentamos que a sua experiência não tenha sido a ideal. Queremos compreender melhor o que aconteceu e ajudar. Contacte-nos via o nosso formulário ou pelo chat da app. Agradecemos o seu feedback — trabalhamos todos os dias para melhorar. Equipa OSCAR
love this service.
Developer reply
Hello, Gary! Thank you very much for sharing your experience with us. We’re delighted to hear that you were satisfied with our service. Please don’t hesitate to reach out if you ever need our assistance again or have any questions in the future. OSCAR Team
to bad service, waited for 1 days+ but still no service and they cancelled lol , don't install this app
Developer reply
Hello, We’re sorry your experience with OSCAR didn’t meet your expectations. This isn’t the service we aim to provide. We’d like to understand what happened and help resolve the issue. Please contact our Support Team via the in-app chat so we can review your case. Thank you for your feedback. Kind regards, The OSCAR Team
tried to get a technication they charged me 30euros. no technician assigned to me. and no support available.
Developer reply
Hello, We’re sorry your experience with OSCAR didn’t meet your expectations. This isn’t the service we aim to provide. We’d like to understand what happened and help resolve the issue. Please contact our Support Team via the in-app chat so we can review your case. Thank you for your feedback. Kind regards, The OSCAR Team
FATAL. Contrate a una profesional de la limpieza que estaba muy bien valorada y su foto de perfil para empezar no coincidia en absoluto con la persona que apareció, luego me dijo que solo tenía dos horas (yo había pagado el extra de limpieza a fondo) obviamente no le dio tiempo ni a terminar. Vino otra vez a través de la aplicación, limpio dos cosas que le dije que faltaron y se fue. Tuve que limpiar yo otra vez. Encima me habló fatal y no fue nada profesional en ningún momento
Developer reply
Hi Dendra, We’re sorry your experience with OSCAR didn’t meet your expectations. We’d like to help. Please contact our support team via this form: https://oscar-app.zendesk.com/hc/en-us/requests/new?tf_22303912617500&ticket_form_id=22133531566620 or through the in-app chat. OSCAR Team
awful. they don't protect customers. I choose a service provider with a 4.8 rating. on the day of the service he went to my house on the agreed time and just cancelled the service without even talking to me. oscar did nothing about it. they should block providers with this behaviour and they should allow customers to place a rating and review on the provider profile, and include the number of cancellations the provider had, so that customera can take informed decisions. very bad experience!
8 people found this helpful
Developer reply
Hello Alfred, We're sorry your experience with OSCAR didn't meet expectations. We'd like to understand what went wrong and help. Please contact our support team via the support form or in-app chat so we can assist you. Thank you for your feedback. Best regards, OSCAR Team
bad professionals , I hired a guy who didn't show up canceled after and they reimburse me only 50% , now I'm chasing their client support. first time and last time !
11 people found this helpful
Great platform and options. Some difficulty with adapting plans and communicating or managing with technicians.
Developer reply
Hello, Melanie! Thank you very much for sharing your experience with us. We’re delighted to hear that you were satisfied with our service. Please don’t hesitate to reach out if you ever need our assistance again or have any questions in the future. OSCAR Team
It's functioning fine but delete the app and your account as soon as you're done and install it again later, because you'll be bombarded with push notifications, sms and emails from marketing. You can't opt out of marketing notifications without opting out of essential notifications. This is worse than free to play gacha games.
5 people found this helpful
Developer reply
Hi Thiago, we’re sorry to hear that your experience with OSCAR didn’t meet your expectations. We’d like to understand what happened and help resolve the issue. Please contact our team through the support form: https://oscar-app.zendesk.com/hc/en-us/requests/new or via the in-app chat. Thank you for your feedback. The OSCAR Team
they stole my money! they send a random unqualified person who leaves without finishing, saying he will come back tomorrow. the doesn't and he marks the task as completed effectively stealing my money. I contacted support 6+ times over weeks, and now have to file a report to my credit card company to get the refund... Not to mention the damage he did to my wall! They are scammers and do not support their customers when their workers fail.
7 people found this helpful
Developer reply
Hi Dan, we’re sorry your experience wasn’t as expected. We’d like to understand what happened and help. Please reach out via our form or through the app chat. Thank you for your feedback — we’re working every day to do better. OSCAR Team
From 153 saved reviews since 24 Jan 2020, all countries.
Share of the 119 negative reviews that mention it
“Services should only be charged after confirmation which is just simple to be done, but of course they lock my money up until the last moment, this must be i…”
“I asked for a service, they replaced a part and it is not working.”
“Customer service it's just terrible, slow answers and mot that helpful.”
“I have already requested the costumer support twice to close my account and delete my data from the system and it's been a week and they confirmed they will …”
“Now the app is very slow and it's impossible to add a service to the cart.”
“i can't take my phone number out of this apps contact list and i keep getting spammed with awful sms advertisement.”
Share of the 33 positive reviews that mention it
“love this service.”
“great idea and the app is super well done and easy to use!”
A drop after an update usually means the update broke something.