BNY Pershing Access

very professional, personable & has my back!

I've at least been able to log in to my account but now I get a message saying I need to upgrade to Pershing Android but there is no such upgrade and I'm unable to log in at all. I use my mobile to open the app and the message I get say I have to upgrade to OS 13 but my phone is up to date ,there is no upgrade I can make? any ideas? Anyone?

locks up never opens.

This app is on a roller coaster. When I first started using it a year ago it was awful. The app would freeze which would require a force stop or likely a uninstall/reinstall to start working again. Then somehow the app began to be almost glitch free and the biometric finger print was working. Good things never last. The most recent update removed the biometric fingerprint, as face id was the only option in security settings. I tried that and it activates biometric fingerprint. Jeesh.

Worked 1 time and now it gets stuck on the login page and crashes. It's terrible. Please fix. Un-installed and reinstalled, still the same issue.

1 people found this helpful

This app has become unresponsive since the last upgrade. It hangs on my Moto Razr 2024.

1 people found this helpful

App freezes on the login screen and does not allow for username and password typing or any other page interaction. The remedy seems to be un-installing and reinstalling the app prior to use. This problem is inconsistent but occurs about every 3-4 times the app is opened. Please fix this problem.

3 people found this helpful

I cannot believe that a financial institution could have a such a BAD app! It is extremely flaky. Sometimes biometrics login is active but most of the time it is not. Now, it's gone to worse... it does not even let the user login using the password; it just doesn't show the keyboard to type in the password. Tried uninstalling and reinstalling the app, it worked for a few days and then stopped. I have to get to my laptop to view my holdings and performance.

3 people found this helpful