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CompareOpen in Google PlayReview insights appear once we have at least 20 saved reviews for this app (12 so far). They grow each time reviews are refreshed.
I love the app but I wish I could set alerts for respiratory rate not just heart rate. the cardiologist wants us to watch respiratory rate which is more time consuming when I don't get an alert. otherwise I love all the alerts and things I can monitor on this app. love that I can have it update it every two minutes.
one thing I do like almost all my usage questions can be answered by Google, as support usually takes about two days at the least to answer them. I upgraded to version 3.0 and I am still waiting for this answer as to why I never received any of my upgraded features with it, Google wasn't too helpful on this, tried their suggestions and they didn't work.
Great app! Love having the data for my senior dog! 🐶
Developer reply
We are so happy that you enjoy the app. If there is anything we can do for you, just let us know at support@petpace.com! Have a wonderful day!
Will return product since on-line app does not work. Tried to set up app. Will not accept email address. No TECH support apparent.
Developer reply
We’d be happy to look into this for you. To help us better understand what’s going on and provide the right assistance, please reach out to us at support@petpace.com. Thank you.
love the concept but... I have an elderly dog who developed epilepsy. LOVE that this can monitor for seizures and many other health vitals. it's basically a smart watch for my dog tracking pulse, hrv, respiration, fever, etc. I can't comment on it's tracking ability yet. Every time I open the Map tab, my app crashes. Contacted support but no resolution yet. 5th day since reporting.
1 people found this helpful
Developer reply
Thank you for your feedback and for continuing to share insights with our support team. Your input is invaluable as part of our Epilepsy Program beta, and we appreciate you helping us improve PetPace.
Our sweet old guy is 13 and slowing down. I wanted something to watch his health, not just where he is. Most collars I saw only counted steps, but this one also checks heart rate, temperature, activity, and behavior. It tells me if something seems wrong so I can notice changes early. It helps me care for him better and feel calmer knowing I’m keeping a closer eye on him as he gets older.
3 people found this helpful
Developer reply
Thank you for sharing this! It means a lot to us. We’re honored to support you and your senior dog, and we’re glad PetPace helps you feel more confident and proactive in his care.
The app is a little buggy sometimes, but the support team is always quick to respond to emails and resolve issues! I got this collar so I could stay aware of any seizures my epileptic dog has while I'm not around and it gives me so much peace of mind.
2 people found this helpful
Developer reply
Thank you for your feedback. We’re glad PetPace helps you stay informed and gives you peace of mind, and we appreciate your kind words about our support team.
❤️❤️
Developer reply
Thank you for the hearts <3 <3 <3
New user and the setup is horrible! It won't let me register! Returning the product and will leave a negative review on Amazon.
Developer reply
Thank you for your feedback. We’ll share your experience with our team to help improve setup. In the future, if you need assistance, our support team is happy to help at support@petpace.com
After almost a week, my account disappeared, and now the app can't find my collar when it wants me to set up an account again.
Developer reply
Thank you for your feedback. Our support team is happy to help get everything back on track, email support@petpace.com.