★★★★★Stéphan Lenglartv4.2.03 Nov 2026
since days bags are sold out , Sam for deodorants module are sold out cannot connect to google home, Alexa, Apple.. and now 20% of space is used for ads and shop, option to disable that is available, inside 3 sub menu options, for sure,not user-friendly and ads reactivated by themselves ADS are back
Developer reply
Thanks for flagging this—the waste bags and deodorizer modules are back in stock. We’re sorry the banner reappeared after you turned it off. A new promotion triggers it once so you don’t miss an offer, but we understand this can be frustrating. You can turn it off again in Settings.
★★★★★codelinav4.1.027 Oct 2026
Thank you for addressing my complaint about not being able to select individual notifications. The app now allows this and life will be much better. If the notifications function as they should, then this app is pretty good. My only other issue is it seems to only let one device be connected to the litter box at a time, but this isn't devastating, just mildly annoying. Unclear if that is even an app issue or the device itself? Anyway, pretty good, 4/5 stars. Thanks again!
Developer reply
Thanks for the update! Do you mean sharing access with another phone or account? Your litter box can be shared with other PetSnowy accounts via Profile → Device Sharing. If you mean something else, please share more details or email support@petsnowy.com—we’re happy to help!
★★★★★Lois Hv4.1.08 Oct 2026
Does not work well on Androids.
Developer reply
We’re sorry the Android experience hasn’t met your expectations. Could you share what isn’t working well? Please email support@petsnowy.com with your phone model and app version. We’ll look into it and use your feedback to improve the experience.
★★★★★Rebecca Bernhardtv4.1.029 Sept 2026
Updated September 2026: The latest app release seems to have corrected the previous bugs that made the app lately unusable. Though there's room for improvement, this iteration of the app is running quite smoothly. I'm updating my review from one to four stars.
8 people found this helpful
Developer reply
Thank you for giving the app another chance and updating your review! We’re glad the latest release is running smoothly. We know there’s still room to improve, and your feedback helps us focus on what matters. We’ll keep working to earn that fifth star.
★★★★★Sandra Guerreirov4.1.029 Sept 2026
estou super satisfeita com a app e os aparelhos todos. Tenho a caixa de areia a fonte de água e o dispensador automático de ração. Adoro a marca PetSnowy estão sempre a um email de alcance para ajudar e resolver todos as dúvidas. Recomendo a 100%
Developer reply
Muito obrigada pelo carinho e pela recomendação! Ficamos muito felizes por saber que está satisfeita com a app, a caixa de areia, a fonte de água e o dispensador de ração. É um prazer ajudar a cuidar dos seus patudos. Sempre que precisar, continuamos à distância de um email!
★★★★★Richard Andersonv4.0.105 Sept 2026
unfortunately all the complaints about this app are valid. it's unfortunate that the product they sell is solid but at a premium price and an extremely buggy/non-functional app, it draws into question if the price is justified for their products.
1 people found this helpful
Developer reply
We’re sorry the app has let you down. Our latest update addresses previously reported issues. If you still have trouble after updating, please contact support@petsnowy.com so we can investigate. We take your feedback seriously and are working to make the app as reliable as the product itself.
★★★★★R. Warren Harrisv3.0.016 Aug 2026
excellent product. would highly recommend. easy to clean and service.
Developer reply
Thank you for your kind words and recommendation! We’re delighted that you’re enjoying your PetSnowy and finding it easy to clean and maintain. Making pet care easier is what we’re here for!
★★★★★samuel carrarov3.0.012 Jul 2026
connection errors all the time
Developer reply
We’re sorry the repeated connection errors have been so frustrating. Please update to the latest app version. If the issue persists, contact support@petsnowy.com—our technical team will guide you through troubleshooting and help get things working reliably.
★★★★★Justinv3.0.09 Jul 2026
terrible app for a $600 litterbox
Developer reply
We’re sorry the app hasn’t lived up to your expectations, especially with a premium product. We’ve released an update with fixes and improvements. Please try the latest version, and if you still have any issues, contact support@petsnowy.com. Our team is here to help.
★★★★★Nesto Fuentesv3.0.027 Jun 2026
"4. Compatibility with voice commands and access to other third-party services;" App description is a lie. The app does not have any compatibility with any 3rd party services. Literally no options to do so. The products are smart but the app needs a lot of work. Aside from misspelling there are a lot of functions/data missing. For example the air purifier shows VOC levels in numbers and filter % but the app doesn't. And the automatic litter box takes minutes to show event logs on the app.
1 people found this helpful
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