★★★★★Stasya26 Oct 2026
settings set right but robot doing it's by other ways.
Developer reply
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CompareOpen in Google Playsettings set right but robot doing it's by other ways.
Developer reply
We’re sorry your robot isn’t following the settings in the app. This isn't the experience we want you to have. Please restart the robot and app, check your Wi-Fi connection, and verify your cleaning schedule and preferences. If the issue persists, contact homerun@versuni.com with your username, copy of review, device details. - Philips Home Living
great app but have problem with the maps :(
Developer reply
Thank you for your feedback! We're glad you enjoy the app. We're sorry to hear you're having issues with the maps feature. Please update the app, check location permissions, and try clearing the cache or reinstalling. If the issue persists, contact homerun@versuni.com with your username, review copy and device details. - Philips Home Living
Thing doesn't want to pair anymore. EDIT: The reason it didn't pair is because IPv6 was turned off on the router/modem. I am not improving my rating past 3 stars. As I had to figure this out by myself. The support is AI-agent that regurgitates the same responses and there is no real person for cases that don't fit the pre-existing mold.
Developer reply
We're sorry for the inconvenience. Please update the HomeRun app and your robot vacuum firmware, then try pairing again on a stable 2.4 GHz Wi‑Fi network. If the issue persists, please share your username, review copy, app version, robot model, device details, and your specific concern to homerun@versuni.com for further help. - Philips Home Living
Absolute joke of an app. Literally unusable if VPN or Private DNS is switched on. Also almost always removes the damned vacuum from my account. Does the vacuum magically belong to someone else when I'm not using the app? Apparently user security is nothing compared to the ability to run a goddamned vacuum.
Developer reply
We're sorry for the inconvenience. While the app generally works with Private DNS or VPN enabled, some configurations may affect connectivity. Please ensure the app and robot firmware are up-to-date. If issue continues, share your username, review copy, app version, robot model, and device details to homerun@versuni.com. - Philips Home Living
map issues every single time
Developer reply
We're sorry for the frustration you've experienced. To help, please update the app and firmware, clean the sensors, recreate the map, and ensure the docking station remains in the same location. If the issue persists, send your username, review copy, device details, robot model, and app version to homerunservice@versuni.com. - Philips Home Living
The app has so many problems like it keeps switching from customised clean to regular every time the robot gets stuck.
Developer reply
Thank you for your feedback. We're sorry for the inconvenience. Please ensure the app and robot are updated and restart both devices. If the issue persists, send your username, a copy of your review, and device details to homerun@versuni.com for further assistance. - Philips Home Living
need to delete vacuum from app and Re-add it everytime i go to use the vacuum. then it takes 4 or 5 times to connect to wireless Update: Telling me to check wifi strength and update to latest app and firmware(it is already on the latest of everything) is not helpful. What you need to do is listen to your customers and re-write the application so it works. When you have 100's of 1 star reviews all telling you the same thing don't bother providing nonsensical advice, do something about the app!!
1 people found this helpful
Developer reply
Thank you for your feedback. We’re sorry for the inconvenience. If your vacuum keeps disconnecting and requires re-adding to the HomeRun app, check that it’s on a stable 2.4 GHz Wi‑Fi network, update the app and firmware, restart the router, and try a factory reset. If the issue continues please email at homerun@versuni.com. - Philips Home Living
The app has issues with map management. on top of everything already said by others. i got fed up of remapping every other day and did multiple copies of a "master" map in very likely cases where issues arise. however now I can't even use the copies of my master map. it just throws a "use fail" red banner error when i try to use any of my maps... new maps not even being saved...
2 people found this helpful
Developer reply
Thank you for reporting this. We understand your frustration with the recurring map issues. Since both backup and new maps show "Use Fail" errors and are not saving, this may indicate a broader saving or sync issue. If issue unresolved, contact homerun@versuni.com with screenshots, app/device version, and steps already taken. - Philips Home Living
the robot is great and does a fantastic job of cleaning, however the app is very unreliable. the app forgets maps often, and will start glitching and changing rooms. plus I would love to see alexa integration with this app at some point.
Developer reply
Thank you for your feedback. We're glad your robot is cleaning well. We're sorry about the HomeRun app issues with lost maps and room changes. Please try restarting the app and device. If the issue persists, contact homerun@versuni.com for support. We also appreciate your Alexa integration suggestion. - Philips Home Living
After a year and a half with the same buggy map zone editing, I am doubting if a developer for this app exists. It's been mentioned in enough reviews to be noticed, surely?
Developer reply
Thank you for your feedback. We understand your frustration with the long-standing map zone editing issue and apologize for the inconvenience. This is not the experience we aim to deliver. Your feedback is valuable and helps drive improvements. For additional details or assistance, please contact us at homerun@versuni.com. - Philips Home Living
From 132 saved reviews since 19 Jun 2023, all countries.
Share of the 92 negative reviews that mention it
“When I try to edit rooms or schedules, the the "apply" button does not appear on map or schedules and the app freezes, so i have to force quit the app to be …”
“Are your UI/UX designer blind?”
“App is slow, remote control is only one direction only.”
“then it takes 4 or 5 times to connect to wireless Update: Telling me to check wifi strength and update to latest app and firmware(it is already on the latest…”
“But the main ones 1) constant log in prompt, very poor mapping and location recognition, overall complex to set parameters in app.”
“So mach money i payed for what?”
Share of the 21 positive reviews that mention it
“very smart app”
A drop after an update usually means the update broke something.