CompareOpen in Google Play
Bad experience in new version apps. It's so complicated.. I don't like it, this new version is so difficult not friendly for beginner too. I love to use old version. Very sadly.. please do something hmm
this isn't an app anymore. bring back the old version. I can't save my works like before. its very heartbreaking because I usually purchase products here as its very convenient (before drastic changes happen)😭
1 people found this helpful
prefer old version app. new version not friendly use.
can you make a version like before like a September 2026 version.. the new version is weird and hard to make purchases... please..
2 people found this helpful
By far the worst app that has tested my patience the MOST. Keeping exiting while editing photos, and suddenly lags and forces to delete entire project.
Developer reply
Hi Rozel, we're sorry to know that you're having trouble using the App. Please ensure that your mobile phone has enough space/memory for it to work smoothly. For checking, please provide your concern via chat with a short video clip showing the concern, app version &handset model/OS. Kindly go to Account tab then click 'Chat Us'. Thanks! -GV
don't waste your time here... it's the slowest service I ever tested. believe me other alternative doesn't need 3 weeks to send you a bunch of pictures! and of course overpriced
Developer reply
Hi Jeremy, we're sorry to hear about your experience. We'd like to assist you & understand what happened. Please provide more details with your order number or account information and any other relevant info. This will help us review your case and assist you as quickly as possible. Please send it under Account tab & select Chat Us. Thanks! -GV
great service but doesnt really have an appealing UI
Developer reply
Hi Uré, thank you for your feedback! We're glad you had a great experience with our service. We appreciate your thoughts on the app's UI & will share it with our team as we continue to improve the overall experience. For any concerns that need further assistance, just drop us a chat. Go to the Account tab then click 'Chat Us'. Thanks! -GV
one of the laggiest app I ever experienced
Developer reply
Hi PK, we're sorry to hear you're having issues with the Photobook app. To investigate & assist you more effectively, please share the details of the issue you're experiencing, along with your email address, a screenshot of any error message, App version, your device model & OS. Please send it under Account tab & select Chat Us. Thanks! -GV
very suspicious in charging fees. HIDDEN CHARGES EVERYWHERE! from P2000 it turned out to be P10,000 upon checkout. I reviewed the charges and suddenly it went down to P5000+. i have all the evidence. btw, they are using paypal.
Developer reply
Hi, Ernest Kurt! We appreciate your feedback. The total amount can vary based on the product and add-ons. Your photobook order has 108 extra pages that affects the overall cost. The final amount changed after redeeming a discount code upon checkout. For clarifications about your order, please feel free to contact our support team. Thanks! ~DG
not for me
Developer reply
Hi Somel, we received a 1-star rating from you and we would like to know the full details so we can understand and improve it. If there's an issue with the order/code please let us know so we can assist you further. For faster resolution, you may send all the details through chat under 'Account' tab & click “Chat Us”. Thanks! -GV
From 239 saved reviews since 18 Sept 2018, all countries.
Share of the 135 negative reviews that mention it
“If I'm not gonna receive it, refund my money!”
“Will want to uninstall and not use this app anymore but stuck due to the projects still unprocessed in cart.”
“It's not a user friendly app and it's difficult to contact customer service.”
“They deducted money from my account but they claimed I didn't pay.”
“I've followed the steps on the FAQ, tried to connect to a different network, cleared cache/data, tried to re-order, but it's still in progress and I'm starti…”
“They should change ninjavan as their courier, very slow.”
Share of the 84 positive reviews that mention it
“I ordered 3 6x6 simple books during promotion, very easy to use and I'm satisfied with what I received.”
“First, my son and we spend time together to create our own book.It is quite fun for us while making this book.”
“It'll make the app projects sooo much prettier, and easier to design.”
“Edit: IT'S SAFER TO PURCHASE ON WEB THAN THE APP, because I've waited for over two year but still haven't arrived yet,thank goodness i only paid for delivery…”
“My challenges was the uploading file part.”
A drop after an update usually means the update broke something.