Loading…
CompareOpen in Google Play
there may be stores that are open on the app but wont accept your order, then when you ask them to cancel it, the payment wont be reflected back to your account immediately. pretty annoying :(
Developer reply
Hi, we apologize for this. Please send us your concern at cs@pickaroo.com along with the screenshot of the error you receive. This will be handled with utmost priority.
My wife placed an order at 6pm for almost 5k, pickaroo said about 7pm delivery. Our order was handed off probably close to 2 hours ago, and still there has been no delivery. no one has replied to my wife from customer service, the option to call the "delivery partner" and the restaurant is grayed out and doesn't work. very disappointed and this will probably be the last time we use pickaroo as this is not there first time we have had this issue. Grab is far more reliable, use that instead.
Developer reply
Please accept our sincere apologies. Can you please update the order details here or contact us at cs@pickaroo.com so that we can have a look into this right away?
ok
Developer reply
Thanks for the 5 star rating. Hope you continue to enjoy reading news on our app. If you have any feedback or suggestions, please write to us at cs@pickaroo.com. We would love to hear from you!
Avoid using this app. No wonder why it has low ratings.Ive booked an order twice ahead of time, they cancelled both saying the store is "closed" but they never took the listing down
2 people found this helpful
Developer reply
Hi, we apologize for this. Please send us your concern at cs@pickaroo.com along with the screenshot of the error you receive. This will be handled with utmost priority.
I have been complaining about my inability to reorder for months. your customer service has been useless and cavalier, telling me to switch to an iPhone. very very disappointed loyal customer here.
33 people found this helpful
Developer reply
Hi, we apologize for this. We will forward your feedback to the proper team to consider removing this feature. Should you have other concerns or feedback, please email us at cs@pickaroo.com.
I ordered on June 28, and someone from the store (Robinson's Lipa) texted me and asked if they can reschedule the order the next day. I agreed, and the next morning, first thing they do is cancel my order due to the shopper being unavailable for "personal reasons". There was someone there (Robinson's Lipa) by the time I ordered, but was too lazy to do the order. They planned to reschedule it knowing they won't be there the next day. Both the store and this app have unprofessional employees.
1 people found this helpful
Developer reply
Please accept our sincere apologies. Can you please update the order details here or contact us at cs@pickaroo.com so that we can have a look into this right away?
not convenient. I tried to check out using my credit card and it charged me 10 pesos for the verification of the card, then after that I tried to pay again as it keeps on circling back to the check out page and everytime I put my card it charged 10 pesos but it's not allowing me to proceed without having to put my card everytime
1 people found this helpful
Developer reply
Hi, can you please send us your account details along with the screenshot of the problem to cs@pickaroo.com so that we can help you. Thank you for using our app.
NO STAR AT ALL. Ordered for convenience, but the store will either send you wrong order or will cancel some items from your order without notifying you. In Grab, stores would usually inform the customer of unavailable items and would check if you still want to proceed. 100% of my orders here in Pickaroo are total FAIL.
2 people found this helpful
Developer reply
Please accept our sincere apologies. Can you please update the order details here or contact us at cs@pickaroo.com so that we can have a look into this right away?
reliable delivery app
Developer reply
We are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at cs@pickaroo.com! Have a wonderful day!
The App is as disgusting as it is. There are a lot of bugs regarding tracking your orders and finding where the delivery rider is. It's also disappointing that they kept painting and they have a service where most stores in my area actually have no shoppers available or shoppers have been removed and only been told lies by the customer support agents through "Corporate Speak" that they're doing their best to find or hire more shoppers, however it's been 2 months already.
1 people found this helpful
Developer reply
We're always looking to improve your experience. Any specific incident we can look into for you? Let us know by reaching out to cs@pickaroo.com.
From 213 saved reviews since 19 Aug 2020, all countries.
Share of the 135 negative reviews that mention it
“The app crashed after it showed my payment receipt.”
“Also, your app is laggy, and product info and availability is not updated.”
“Super hassle and hard to use specially with vouchers and self pick up, you need to put your card details or suppose to have a maya account and if not you can…”
“Need to tap on the search bar twice before the keypad shows up.”
“Time, effort and money wasted.”
“Always error: "Unable to parse server response.”
Share of the 64 positive reviews that mention it
“Pickaroo app is easy to use and an exciting app/service to look forward for more updates, deals, and upcoming new merchants.”
“The grocery shoppers and delivery riders are very easy to talk to and the free reusable bags are definitely a plus.”
“Pickaroo's promotions and surprises are also something I enjoy.”
“I think the only thing I'd like to see is a tracking of the delivery.”
“Had I discovered this app earlier in the pandemic, I would have suffered less stress when shopping for groceries.”
A drop after an update usually means the update broke something.