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Horrible customer service. They do not contact back when you have questions when they over charge. I am still looking for anyone to contact to answer some of my questions.
Developer reply
Hi Ranulfo! We're sorry to hear about your experience. We'd like to look into your concerns and make sure you get the assistance you need. Please reach out to us at support@plei.com, and our team will follow up with you regarding your questions. We're happy to help! ⚽
Absolute nightmare of customer service
Developer reply
Hi Daniel! We're sorry to hear about your experience. We'd like the opportunity to look into what happened and see how we can help. Please reach out to us at support@plei.com, and our team will be happy to assist you. ⚽
I've been trying to reactivate my account, but they don't let me
Developer reply
Hi Giovanni! We're sorry to hear that. Please reach out to us at support@plei.com so our team can follow up with you and assist you accordingly with reactivating your account. We’ll be happy to help get you back on the field! ⚽
Ago/4/2026 Game supposed to be at 6pm on city soccer, but plei changed to 5pm on the last day. Do Plei think I have all the time of the world? $27 that I lose today. I buy 2 tickets. Plei never answered me. I like plei, but today I lose $27, Who is going to give me 27? Just make sure plei, to give the correct time ❌️
2 people found this helpful
Developer reply
Hi Brian! We're sorry to hear about your experience. We understand how inconvenient last-minute schedule changes can be, and we'd like to review what happened with your game. Please reach out to us at support@plei.com, and we'll be happy to assist you with any questions or concerns. ⚽
the app description seems extremely misleading. it says you can play any time and anywhere you want but it seems like users cannot post their own games. you can only sign up for games arranged by Plei and the closest are 25 miles away from me.
Developer reply
Hi James! Thank you for your feedback. Game availability depends on your area and is provided by our organizer community. We'd love to learn more about your experience. Please contact us at support@plei.com, we're happy to help and hope to keep Plei as your go-to app for soccer. ⚽
cool concept but I set location filters and it is showing everything in Miami. I am in california not Miami. unfortunately nothing in my area
3 people found this helpful
Developer reply
Hi Matthew! Thank you for your feedback. We're sorry to hear about your experience. We'd love to review the issue with your location settings. Please contact us at support@plei.com, and we'll be happy to assist you. We hope to keep Plei as your go-to app for soccer. ⚽
i cant even filter for location
2 people found this helpful
Developer reply
Hi Saik! Thanks for your feedback. Location settings are based on your device's location settings. If you're experiencing any issues with this feature, please reach out to us at support@plei.com, and we'll be happy to help troubleshoot and get things working properly for you.
app could be great if they adjust whether games are Coed or not, and be accountable to give credits if game is ruined and people would be signing up for guest and bring their wifes/kids some never touch a ball. of course everyone is welcome, but at least make it clear about the skill level, and whether it s Coed with beginner levels or not. (app would show intermediate level, yet can't pass a ball). waste of time sometimes and money. it s a hit or miss. update: support said nothing much to do
7 people found this helpful
Developer reply
Hi Andrew! Thanks for your feedback. We understand your concerns regarding skill levels and game expectations. Please reach out to us at support@plei.com, and we'll be happy to help you find games that may be a better fit for your preferences.
it's good app,good prices,indoor and outdoor,so many games you can join
Love this app. The only reliable way I have found to play soccer pickup games. Occasional bugs but still recommended.
1 people found this helpful
From 221 saved reviews since 27 Dec 2019, all countries.
Share of the 21 negative reviews that mention it
“App keeps crashing on my one plus 13.”
“waste of time sometimes and money.”
“my account was suspended for violating community guidelines, and I never used the app before...”
“app could be great if they adjust whether games are Coed or not, and be accountable to give credits if game is ruined and people would be signing up for gues…”
Share of the 197 positive reviews that mention it
“The games themselves are really fun, and the players are great and competitive.”
“Plei is an incredible, easy to use, app.”
“the rules and penalties are very fair if you decide to cancel and the prices are also fair.”
“I think next game I'll pick a different location.”
“It's been a game changer and as easy as getting an Uber and if you're looking to have fun playing the beautiful game, this is the right go for you.”
A drop after an update usually means the update broke something.
“It’s super easy to use, the level of play is solid, and the vibe is competitive but still chill.”