★★★★★S. Simpsonv5.721 Sept 2026
cannot log in, cannot submit a support ticket
Developer reply
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CompareOpen in Google Playcannot log in, cannot submit a support ticket
Developer reply
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at rewards@dunnbrothers.com. Thank you.
Non User Friendly App and Limited Options to customize. I got the Ham and Swiss sandwich and I'm able to add onions and spinach in store but not on the app!
Developer reply
We understand this can be frustrating. We are working towards making this better. We would appreciate it if you could send us the details at rewards@dunnbrothers.com.
the app itself is fine, but the new rewards structure is rubbish. I rarely visit our local shop since the program was devalued
Developer reply
That doesn't sound right! Can you give us more information at rewards@dunnbrothers.com so that we can investigate.
Update 5.7: Unusable on anything other than a bone stock device.
4 people found this helpful
Developer reply
Thanks for your feedback. We understand your concerns about app performance and permissions. Our team is actively working to improve compatibility across devices and refine the app experience. We appreciate you taking the time to share this and hope to make the app better for everyone.
Fun!
Developer reply
Glad you like it! :)
can't even sign up....terrible app
Developer reply
We apologize for the inconvenience. Can you be more specific please so that we can identify the issue? Don't hesitate to reach out to us at rewards@dunnbrothers.com
always wonderful
Developer reply
We are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at rewards@dunnbrothers.com Have a wonderful day!
May 29, 2026 5 star App now just works for me. App development company emailed with me some in Dec, but we couldn't debug. Anyway, it works now. Dec 21, 2025 1 star No local Dunn Bros show up on this app. The transition to the new app happened months ago. Still useless.
Developer reply
Sorry for the frustration. Some locations went live in phases last month, so availability may vary by store. We’re actively improving coverage—please ensure you’re on the latest app version and have selected the correct location in search. If your local store is still missing, please contact support.
Finally downloaded the new app. I couldn't sign in via OTP
Developer reply
Sorry to hear you had trouble signing in. OTP login is currently working properly, so please reach out to our support team with your account details so we can investigate and help resolve the issue as quickly as possible.
This app either doesn't work on Android phones or its just a terrible app. Once I downloaded it, there is no cart any where on the app and there's no way to place an order. There is also nothing in the FAQ's that helps with placing an order. I even added a credit card to see if the cart would appear, however no luck.
2 people found this helpful
Developer reply
Sorry to hear about your experience. Ordering should work correctly on Android devices, and we understand how frustrating this must have been. Please reach out to our support team with the steps you followed and details about your device/app version so we can help troubleshoot the issue and get this resolved as quickly as possible.
From 32 saved reviews since 10 Jul 2025, all countries.
Share of the 26 negative reviews that mention it
“Setting a new account up for rewards, it sent the One Time Passcode to my mail (flagged as junk), and it says "Invalid OTP" when I enter it.”
“EVERY TIME I try and use the app(s) it is either frustrating or completely doesn't work and I end up NOT going to the store and choosing a different competitor.”
“List of issues encountered: app doesn't load, gives network error, different stores on different apps, wrong price/calorie, location doesn't pickup, order no…”
“My points for purchases are not being updated, and I can't begin to edit my personal information at all.”
“I guess if signing up for a rewards account is this difficult, then actually using the app must be a nightmare.”
Share of the 6 positive reviews that mention it
“Fun!”