CompareOpen in Google Playthey are great👍👍👍👍
Developer reply
Hi Julie, thank you for the 5-star review and kind words! We're thrilled to hear you've had a great experience with Frontwave. We appreciate your membership and look forward to continuing to serve your financial needs. 😊
Ever since they did the update, I can not deposit checks from another banking or insurance company like USAA. They might as well get rid of the app and go back to being open Monday through Saturday weekdays till 6 and Saturday till 4. so much easier then these b.s updates then nothing works
Developer reply
Hi Buddy, we apologize for the frustration and appreciate your feedback. We understand the importance of being able to manage your accounts without issue. A member of our team will be reaching out directly to learn more about your experience and assist in resolving your concerns. Thank you for your membership.
Smooth, reliable app that does everything I need. Impressive for a local credit union. It actually works better than the app from a much bigger credit union I bank with.
Developer reply
Hi Denny, thank you for the 5-star review! We're delighted to hear the app is meeting your needs and providing a smooth, reliable experience. Your feedback means a lot to our team, and we appreciate you choosing Frontwave. Thank you for your membership and support!
I had gotten help from the local line and Ms.kim Hannah helped me update my information and more she was extremely kind knowledgeable and respectful.I greatly appreciate people like her and hope this gets to her upper command because it's people like her that get more people to join and stay so thank to ms kim Hannah
Developer reply
Hi Orion, thank you for the 5-star review and for recognizing Ms.Hannah. We're pleased to hear she was able to assist you and provide a positive experience. We appreciate you taking the time to share your feedback, and we'll be sure to pass along your kind words. Thank you for your membership and support!
essence of banking
Developer reply
Thank you for the 5-star review! We're honored to be your choice for the "essence of banking." Your support means a great deal to us, and we're committed to continuing to provide the service and experience our members deserve. Thank you for being a valued member of Frontwave Credit Union!
Constantly have to clear the cache and log in and out in order to reflect the current balance of a linked account.
Developer reply
Hi M Johnson, we apologize for the inconvenience. We'd be happy to help resolve the issue requiring you to clear your cache to view your current balance. Please contact our Member Support team at frontwavecu.com/contact. We appreciate your membership and look forward to assisting you.
mobile deposit not working
Developer reply
Hi Joseph, We apologize for the inconvenience. An issue affecting Mobile Deposit earlier in the afternoon on 9/2 has been resolved. You should now be able to access Mobile Deposit normally. If you continue to experience problems, please contact us. Thank you for your membership and patience while we worked to resolve the issue.
Awesome bank. They gave me a chance. My financial situation is better and my credit has improved substantially because of Frontwave. Very happy with them.
1 people found this helpful
Developer reply
Hi Zahra, thank you for taking the time to leave us a 5-star review! We’re so happy to hear that you had a great experience with our team. It’s especially exciting to know that we were able to help you strengthen your financial position and reach your goals. Thank you for being a valued Frontwave member!
This is a very helpful application
Developer reply
Hi Helen, Thank you for your 5-star rating and kind review! We're happy to hear that the Frontwave team is taking great care of you. We also appreciate your membership and your trust in us. Thanks again, and have a wonderful day!
This used to be a great app, updated your account balance and transactions right away. For the last sixish months it sometimes takes hours to update your balance and transactions.
Developer reply
Hi Marcelle, we apologize for the issues you've experienced with account balances and transaction updates. We'd be happy to help. Please contact our Member Support team for assistance at frontwavecu.com/contact. We appreciate your membership and want to ensure your digital banking experience is working properly. We look forward to assisting you.
From 249 saved reviews since 13 Nov 2018, all countries.
Share of the 78 negative reviews that mention it
“Slowest most cumbersome banking app I've ever used.Bill pay function would be laughable if it weren't so frustrating and ridiculously slow to deliver payment…”
“Now, because of this terrible decision, the APP is completely broken because of their "server maintenance." If they would have bothered to listen to their cu…”
“The whole point of having a CU is that I have a choice in what happens to the organization I give my money to, but absolutely no vote for the users was held.”
“Now, because of this terrible decision, the APP is completely broken because of their "server maintenance." If they would have bothered to listen to their cu…”
“Can't get in 12×28=336 That's how many swipes i had to make to reach the year and month of my birthday Why can you let the individual manually type it in?”
“For some reason this program has a very difficult time finding endorsements on the back of the check.”
Share of the 153 positive reviews that mention it
“It is easy to navigate, it is easy to do transfers (inside & outside of FCU), it is easy to make mobile deposits and it is simple and quick to email customer…”
“I enjoy the mobile banking side because it makes depositing and paying bills very efficient and effective.”
“The overall look of the app is easily laid out to understand and is not confusing for us tech challenged people.”
“and we're others turned me down for a loan, frontwave approved me hassle free.”
“Fast, stress free, and easy to use banking.”
A drop after an update usually means the update broke something.
“Smoother UI and a better overall design would make it a 5 star.”