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Instructions could have been more clear. It wasn't indicated to contact them when you are ready, so that caused a delay. It's logical to require that, but since they sent a text prior to pick-up time, that detail could have been included.
horrible app. Can't book anything.
Quick and easy
the driver was waiting for us when we got our luggage
Great service and on time.
Driver waited almost 45 minutes due to lost luggage issue
Elvia was very pleasant.
sometimes the vehicle tracking doesn't work, but usually the service is very smooth.
broken app; potentially a scam. I tried to book a reservation and everything seemed okay until I confirmed, after which the drop off point changed to somewhere else that I didn't choose!!! of course I tried to change the reservation but the app kept crashing. I wasn't comfortable with this at this point so I tried to cancel but they charged $5. potentially a scam?
We typically use the app to track our driver so we know how long we'll have to wait for pickup... which has always worked well enough for our purposes. And, although I've only used the function once (when our homecoming flight was delayed by 2 hours due to weather), the app's 'Contact Us' feature was immensely helpful and reassuring. It allowed me, via real-time chat, to confirm that Primetime was aware of the delay and was shifting our shuttle reservation accordingly. Well done.
1 people found this helpful
From 119 saved reviews since 8 May 2017, all countries.
Share of the 64 negative reviews that mention it
“This app is buggy!”
“Can't login.”
“I had to frantically get an uber which cost double the money!”
“Worst shuttle server ever!”
“I touch it and it doesn't go to the next step”
Share of the 51 positive reviews that mention it
“I'm enjoying my ride from my home in Simi Valley to my school in UCSD for only $29.”
“The app is easy to use and has clear interface.”
“I really love the service, driver was so nice and he even helped me carry my luggage, the car was so cool and odor free.”
A drop after an update usually means the update broke something.