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fake aap
Developer reply
Sorry you feel that way. PIA is a paid, open-source VPN with a court-verified no-logs policy. If something is not working, email support@piavpnsupport.zendesk.com and the team will help.
excellent app
Developer reply
That's wonderful to hear! We really appreciate you taking the time to share your positive experience with Private Internet Access. Warm regards, The PIA Support Team
latest update i cannot use. it crashes my phone so have to leave it off. not happy considering i have a few years left that I paid for.
Developer reply
We're sorry the latest update is causing your app to crash. Please try updating to the newest version and restarting your device. If that doesn't resolve it, reach out to our support team at https://www.privateinternetaccess.com/helpdesk so we can help with both the crash and your subscription. Warm regards, The PIA Support Team
Sharp app
Developer reply
Thanks so much for the kind words! We're thrilled you're enjoying Private Internet Access. Warm regards, The PIA Support Team
**Updated Review:** The recent update has caused significant issues with the app, including connectivity problems, system errors, and frequent freezing. As a long-term subscriber, I cannot currently recommend the app in its present state. Before committing to a subscription plan, I advise waiting for further updates or fixes from the developers.
6 people found this helpful
Developer reply
We're sorry to hear the recent update caused connectivity problems and freezing issues. Please try restarting your device. If these issues persist, please contact our support team at https://www.privateinternetaccess.com/helpdesk so we can help resolve this. Warm regards, The PIA Support Team
Guys your app crashed my network data access completely just now. I had to uninstal it to be able to use my phone at all! Ive been using this app for like 6 years and never had this issue before. no idea how to fix it
15 people found this helpful
Developer reply
We're sorry the app caused network issues on your device. Please try updating to the latest version and restarting your phone. If the problem continues, reach out to our Support team at https://www.privateinternetaccess.com/helpdesk and they'll help resolve this. Warm regards, The PIA Support Team
it used to be good but lately I drove to connect to it as well as it's very slow and laggy on me. sucks that I paid for the 3 years and having a hard time trying to use it...
Developer reply
Sorry to hear you're experiencing slowness and lag with PIA. Try switching to a different protocol and port combination, or connect to a nearby server location. If the issue persists, please reach out to our Support team at https://www.privateinternetaccess.com/helpdesk for further assistance. Warm regards, The PIA Support Team
I cannot connect to any VPN anymore using any protocol on android 17. No error shown. Other VPN apps work
Developer reply
Sorry to hear you're unable to connect on Android 17 with any protocol. Please try updating the app to the latest version and restarting your device. If the issue persists, reach out to our support team at https://www.privateinternetaccess.com/helpdesk for further assistance. Warm regards, The PIA Support Team
AR Jindree
THis app is a VIRUS. VIRUS VIRUS VIRUS. YOU WILL WANT TO DISABLE IT BUT IT WILL FREEZE UP YOUR SYSTEM ON MULTIPLE TYPES OF DEVICES.
Developer reply
Hi Kyle, sorry to hear about this. PIA isn’t a virus, it’s a legitimate VPN service. If the app is freezing your devices, that’s worth investigating. Please reach out to our support team: support@piavpnsupport.zendesk.com or live chat at privateinternetaccess.com. — The PIA Team
From 264 saved reviews since 26 Sept 2018, all countries.
Share of the 117 negative reviews that mention it
“No no matter what server I select I keep getting either stuck in a connected state or when it does connect, it gets turned off after a few minutes.”
“I'm glad I got the promotional discount they were offering at the time cause I'd want my money back if I didn't.”
“No no matter what server I select I keep getting either stuck in a connected state or when it does connect, it gets turned off after a few minutes.”
“Since the latest update, the connection doesn't last more than a few hours even with locking the app in memory and battery optimizations off where before I'd…”
“Finally had to uninstall/reinstall and log in again in order to get it to just connect finally.”
“Half the time, I press the connect button and it does nothing but sit there.”
Share of the 116 positive reviews that mention it
“I am already enjoying a few of the many features discovered such as automatic connection of fastest server and snoof.”
“Affordable, easy to use.”
“The only clear improvement i can think of would be to offer more than a single listening port.”
“Has the features I needed, fair price, & it's regularly updated.”
A drop after an update usually means the update broke something.