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One of the Best Banks I have used in my whole existence💚
terrible app that crashes all the time.about a few times a week. It is also impossible to use there online services without this app which means you cannot access tour banking information for hours sometimes.
Developer reply
Sorry to hear you're having issues with the app, Cassy. Please give our experts a call at 1-800-769-2555 so they can investigate with you. ^R
Really getting upset with this bank. Every other bank let's payroll go through at midnight. If you win money on an online casino. Rbc doesn't put it through like any other bank. Weekend payments are the worst. been with Rbc more than 40 years. Getting disappointed with there service. Let's just say I will be shopping for another bank for service that keeps ups the challenges of today.
Developer reply
Hi Ian, thanks for your feedback about deposit processing times. I recommend reaching out to our advice centre at 1-800-769-2555 so that we'll be able to discuss in more detail and ensure this is documented and addressed for you. -- Dustin
the RBC app has never failed me. It's codependent, including the insurance app are sometimes alright. However, this app has been great for the many years.
time waster. i do not want to download app. hate all the cumbersome codes for verification. why has it become so difficult to do a transaction???
it didn't not download on my phone
The app is so bad I want to change banks. There are so many bugs where I try to do something like save a statement or change a setting and it's constant message that this is unavailable right now due to technical issues. Also so many features like setting up recurring transfers cannot be done on the app, only on the website. You can only do the most basic things on the app. Even then you might get a technical error message. If you do all your banking on apps, then RBC is not a good choice.
I need to,you have to be able to take responsibility for any further information
No wonder why They have a poor rating. From bank Assistants to Mobile application. It's the worst experience to have. The service doesn't justify the name!
I've been experiencing ongoing issues with RBC e-Transfers. Every time I send one, I'm asked to complete additional verification, but the transaction fails afterward due to a technical issue. I've already contacted customer service, but no one has been able to resolve it. I've been an RBC customer for over 10 years, and I expect better service. Please escalate this to the appropriate technical department for investigation and resolution.
Developer reply
Thank you for your feedback, we're sorry to hear about your experience. We will pass this information on to our Tech Team. -- Sara-Lynn
From 238 saved reviews since 5 Sept 2020, all countries.
Share of the 166 negative reviews that mention it
“Something must have been broken in a recent update, because I never used to have this issue.”
“Can't even log in.”
“This app is unreliable and can cost you a lot of money and wasted time.”
“Where is our dedicated wide fold/DeX/tablet ui?”
“Not to mention I'm getting stuck in a loop of " we're having technical difficulties.”
“The only reason I continued with this bank is for the virtual visa debit card which for some reason is no longer available to me, so now I can't make online …”
Share of the 49 positive reviews that mention it
“These improvements make everyday banking more convenient, organized, and enjoyable.”
“I just discovered NOMI and think it could be an incredible tool.”
“Very easy to use.”
A drop after an update usually means the update broke something.