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★★★★★Delsey Welseyv6.34.112 Oct 2026

Unable to change registered email, despite a couple of emails to them requesting the change. I have been with (the original) Readly for several years, but this has forced me to a (more affordable) rival magazine app. So that's good! UPDATE: They asked me to contact their support desk (which is where I sent the 2 emails!), but it's too late.....I have a cheaper deal with Zinio.

Developer reply

Hi Delsey! We are sorry to hear that you are experiencing difficulties changing your email address. Please reach out to our support directly at suppor@readly.co, so we can assist you. Thank you in advance!

★★★★★Nathan Clappv7.7.05 Oct 2026

Avoid. These jokers are now just randomly taking money out of my account months after i cancelled my subscription, not even sure they are a legit company as comms seem to be entirly AI, with little knowledge of account history.

Developer reply

Hello Nathan! We understand why this payment has raised questions, but we can assure you that this is not an additional fee. The payment corresponds to subscription fees from previous renewals that had not yet been collected, which we also informed you about via email. If you have any questions, please contact us at support@readly.co. Thank you!

★★★★★Ann Wilsonv7.2.11 Oct 2026

it's changed rubbish and I want a months subscription payment back

Developer reply

Hello Ann! We kindly ask you to reach out to our support at support@readly.co so we can look into your subscription, and if you are eligible for a refund. We look forward to hear from you!

★★★★★Neill Mitchellv7.6.130 Sept 2026

Readly is now owned by Cafeyn. They charged me for a subscription that I wasn't aware of. It was not showing in the app. I suspect there was a data issue when Readly was transitioned over to Cafeyn. They flatly refused to refund, despite not being able to provide any evidence that I had taken out the subscription. Many emails exchanged. I see others have had similar issues. Avoid this company who obviously care more about grabbing a month's fees than they do about customer care and reputation.

Developer reply

Hello Neill! You are correct in that Readly UK is now has joined Cafeyn. As always, when you sign up for a subscription, you agree to the subscription renewing automatically, your receive a confirmation, and the subscription information is readily available on your account. For any more questions, please reach out to us at support@readly.co.

★★★★★Melissa Windhamv7.7.025 Sept 2026

They archived some of the cross stitch magazines I was working from and now I can't pull up the patterns. This new update sucks! I'm subscribing somewhere else.

Developer reply

Hello Melissa! We are sorry that some favorite titles were removed from the platform. We are constantly working on adding new titles, but sometimes a publisher might make a strategic decision to remove a title. Please reach out to us at support@readly.co, so that we know which titles you are missing, and hopefully we can add them in the future.

★★★★★Michael Kellyv7.7.019 Sept 2026

I gave the app five stars originally now it's brutal 1 at a push unfortunately

Developer reply

Hi Michael! We are sorry to hear this and would love to get more detailed feedback on if there are any technical issues we can help with, or if you are missing any key features in the app. We look forward to hear from your at support@readly.co.

★★★★★phil slamonv7.5.114 Sept 2026

Since the change of ownership and the subsequent app update, the app is terrible, it is a nightmare to navigate and find your downloaded content, used to be one click away ,I am cancelling my subscription until I hear it had been improved. In response to Readlys response to my review, I can assure you it's not a case of getting used to the app... it's a case of the old app was more user friendly and easy to find what you wanted, particularly my downloads. The new app is rubbish. Fix this...

1 people found this helpful

Developer reply

Hello Phil! We understand that it might take some getting used to the new Readly app, but we are always thankful for feedback. Please feel free to reach out to us at support@readly.co so we can get more detailed feedback about the app and reading experience. Together we can make Readly better!

★★★★★Colin Dykes14 Sept 2026

support from Cafeyn in response to my poor review has been brilliant, and fixed my problems with the transition to the new App

Developer reply

Hi Colin! Thank you for your lovely review about Readly and our support! We hope that you will keep finding enjoyable reads with Readly ahead. If you ever need any help, or have feedback regarding the reading experience, then please get back in touch with our support at support@readly.co. Thanks!

★★★★★Benjamin Cottamv6.31.110 Sept 2026

Compared to press reader the interface is awful.I subscribed on a free trial for 2 months and then forgot about it. no email or reminder that a charge was coming,which is against EU law. I get charged and then the next day ask for a refund and to cancel my subscription and they wouldn't give me one. edit: in reply to comment. already emailed support, they refused to give a refund even though it was one day into subscription. not sending a reminder after free trial is illegal from 2027 in the UK

1 people found this helpful

Developer reply

Hi Benjamin! We can assure you that we are transparent about the renewal process and follow EU law. As we don't have your email address, can you please write to us at support@readly.co so that we can help you. We look forward to your email. Thank you!

★★★★★Tim Ayersv7.6.110 Sept 2026

Free trial scam artists. Sign you up in app but then you can't cancel during the trial period and get charged. App worked OK but very little content worth paying £13/mth for.

1 people found this helpful

Developer reply

Hello Tim! You should definitely be able to cancel your Readly subscription in the trial period, and if that was not the case then we would like to make things right with you. Please reach out to our support at support@readly.co, with a screenshot of your initial cancellation attempt, and we will look into it. Thank you!

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