Loading…
CompareOpen in Google Play
I have had a few issues with this app, and tried for a number of weeks to get it re-installed, and Finally after gettin my Computer to install it onto my Phone its once again Working, NOW LETS SEE WHAT HAPPENS, ???
We have had this app since February 2026 and it,s been Good But for some reason it has stopped Working and l am unable to get it to work again, What Could Be The Problem
cant connect to wifi for remote monitoring
At this stage I cannot get any live information from the app. It says that there is a strong signal with the modem but nothing shows up in the app. And yes, I have tried resetting the connection, uninstalling and reinstalling the app. I am very dissapointed with the app.
often tells me I am in a blackout when I am not.
app opens but I cannot connect, app sits there dots spinning etc for ten minutes now straight, have closed and reopened app, no luck connecting.......
app consistently doesn't work
DO YOU HAVE ANY YOUTUBE VIDEO LINK SHOWING STEP-BY-STEP HOW TO CONFIGURE USER APP OR WEBSITE (BROWSER) WITH THE HOME INTERNET FOR GETTING CONNECTED TO THE REDBACK SYSTEM AND MONITORING ONLINE LOGIN ACCESS?
Have this app since Redback install in July 2022. Agree with others that at times it is very slow to load and the 1 minute refresher seems longer then that. It is also not clear if there is a fault if it is the inverter or the main portal as resetting does not always solve the issue. I too would like the option of a graph based view which indicates the time of power spikes. I'm happy with its basic functionality, but maybe it's time for some modernisation.
1 people found this helpful
Have reported to installer who logged a report with Redback 5 days ago and no reply. Dashboard is not loading, nothing wrong my end but I cannot see how the battery is charging or not. Goodwee app working fine so has nothing to do with my end but phone call to Redback and pressed for "customer" and recording told me to contact installer which I have done and they don't reply to installer!! Hire some staff to problem solve with customers!
1 people found this helpful
From 40 saved reviews since 25 Oct 2019, all countries.
Share of the 24 negative reviews that mention it
“Constantly disconnecting from my system, if it auto re connected like nearly every other wifi connection it wouldn't be so bad but having to reset the invert…”
“I'd recommend looking elsewhere until they resolve these serious bugs.”
“Very difficult to problem solve.”
“Dashboard is not loading, nothing wrong my end but I cannot see how the battery is charging or not.”
“DO YOU HAVE ANY YOUTUBE VIDEO LINK SHOWING STEP-BY-STEP HOW TO CONFIGURE USER APP OR WEBSITE (BROWSER) WITH THE HOME INTERNET FOR GETTING CONNECTED TO THE RE…”
“Also i have victron app for my car and caravan which is much more informative and gives a lot of control to the user.”
Share of the 11 positive reviews that mention it
Nothing stands out yet.
A drop after an update usually means the update broke something.