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Why the heck do I have to sign in every frickin time with name and password? This borders on stupid. I leave the app, open again some hours later and have to sign in again! No option to remember password info. This thing sucks. Why the need for password anyway, it just reflects data on my system, so why the obtuse security inclusion? Ridiculous to the max.
4 people found this helpful
Can never get connected, no service from previder
2 people found this helpful
Redback keep changing the settings
1 people found this helpful
Useless
1 people found this helpful
New Redback customer, not impressed at all with these apps. This is a critical part of the whole system - and if they can't do better, I'm very disappointed. And why 2 different Apps? Just doesn't make sense.
3 people found this helpful
Doesn't work really disappointed as I hoped to keep track on power 😔
4 people found this helpful
I am having the same issues as rodney. The comms are very unstable and the app flicks from home WiFi which is strong to cloud without me asking. Also how can I get a record of load output to monitor automatically as I wish to measure benefits of the investment in redback solar across the coming seasons. Chris Asby. Nz
1 people found this helpful
I have 3 inverters in line, on one account but the app can't provide a statistic summary on one page
1 people found this helpful
I am unable to get the inverter connected to the cloud via home wifi. The signal from the inverter is STRONG, the signat from my home wifi is STRONG. when connected to the inverter wifi the inverter cannot find another wifi after it scans. Every now and again when running this app I am told I am connected to the cloud. How? I doesnt know the wifi password & the graphic has an x thru the wifi / cloud icons. Have now been trying for two weeks to get a call back from redback, not a peep.
3 people found this helpful
The app disconnects all to often, requiring me to readd the inverter. Also reading seems to be incorrect and doesn't match the meter measurements.
2 people found this helpful
Developer reply
Alex, Thank you for your feedback and sorry to hear you have had some issues. Having been onsite today, hopefully we resolved your issues. However if you have any further queries please contact us on support@redbacktech.com We are constantly looking for ways to improve our product and thank you for taking the time to leave feedback. Tim
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