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love it, and love my 2nd gen genie beautiful gold metal finish
Developer reply
Hi Rottenikken Thank you for the five star review! We would love to hear more from you next time. Rituals Customer Relations
the genie does not work according to the schedule and settings from rhe app
Developer reply
Hi Hirlesteanu We are sorry to hear you had a bad experience with your Perfume Genie. Please contact us at +44 2080680792 or service@rituals.com, so we can assist you with this. Thank you. Rituals Customer Relations
Does what is advertised, and makes it easy to manage your Genie. There are some app performance issues in some sub-menus.
Developer reply
Hi Demian We are sorry you had this experience. Please contact us at +44 2080680792 or service@rituals.com, so we can correct things. Thank you. Rituals Customer Relations
not recognised the cartige Yosakura
Developer reply
Thank you for sharing your feedback. Please send us a quick email via service@rituals.com where we would be happy to assist you with your Genie.
does not connect properly
Developer reply
Hi Rhener We are sorry you that we didn't provide a positive experience. Please contact us at +44 2080680792 or service@rituals.com, so we can correct things. Thank you. Rituals Customer Relations
since its a very expensive item i'll rate it 1-star, because it is of no use. cannot find wifi. no matter where i put it. oh, and my wifi works just fine, thanks. i see a lot of same issues with other people here. rituals should fix it with a software update asap. otherwise i stick with 1-star. wasted money
Developer reply
Hi Patricia We are sorry you that we didn't provide a positive experience. Please contact us via service@rituals.com, so we can correct things. Thank you. Rituals Customer Relations
No option to change wifi network
1 people found this helpful
Developer reply
Hi Spencer We are sorry you that we didn't provide a positive experience. Please contact us at +44 2080680792 (please add correct country number) or service@rituals.com, so we can correct things. Thank you. Rituals Customer Relations
this is the most amazing diffuser ive ever had 🥰 you have app to turn it on/off and the smell out of it is fantastic love it
Developer reply
Hi Cathy Thank you for the five star review! We are so happy to hear that you love your Genie, the functions and the scent! Rituals Customer Relations
this genie is not value for money and the app dosent work cant connect to wifi cant connect to my phone
1 people found this helpful
Developer reply
Thank you for your honest feedback, Carol! Could you reach out to us privately?
I have the same issues with connecting to my WiFi, tried everything, it was working perfectly until I had my new phone and had to set up the app, rang customer service and they said call my internet provider.... there is nothing wrong with my internet.... I am so fed up, a very expensive item which I have extra cartridges for which I can't set to come on at scheduled times
1 people found this helpful
Developer reply
Hi Sarah We are sorry you that we didn't provide a positive experience. Please contact us at +44 2080680792 (please add correct country number) or service@rituals.com, so we can correct things. Thank you. Rituals Customer Relations
From 157 saved reviews since 9 Oct 2018, all countries.
Share of the 128 negative reviews that mention it
“It's been over a month, multiple updates & frustrations, and yet today after the latest update of oct 18 I can still not get the wifi connections to work.”
“The app doesn't work.”
“So far it's an expensive odourless brick in our livingroom.”
“It's been over a month, multiple updates & frustrations, and yet today after the latest update of oct 18 I can still not get the wifi connections to work.”
“Impossible to connect this thing.”
“It scans the code then press connect for blue button and it loops back to scanning the code.”
Share of the 24 positive reviews that mention it
“this is the most amazing diffuser ive ever had 🥰 you have app to turn it on/off and the smell out of it is fantastic love it”
“I was already thinking about returning it before I had even recieved it!”
“Had no problem setting up the app against the perfume diffuser, I also like how the app looks and feels, really clean and relaxing!”
“love it, and love my 2nd gen genie beautiful gold metal finish”
“Simple to use and the connection with google home rocks!”
A drop after an update usually means the update broke something.