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multiple accounts needed for each Dr that uses it. and logins don't work 80% of time. garbage
Developer reply
Thank you for sharing your feedback! We apologize for the troubles you've had with the app. Our software offers a single account for providers to use across multiple locations. If you need help with this, please contact us at support@rxnt.com.
your new updat has taken away all access to my patients.
Developer reply
Hi Julie! We're so sorry to hear you're experiencing issues accessing patient files. Could you please contact support@rxnt.com with more details surrounding your problem? We'll help you find a solution!
I've had rxnt for 1 year. worked well until last week. RXNT switched to this new 2 factor authentication (2FA). Now not able to login, not able to send ANY prescriptions which has not only hurt my practice, it has hurt my PATIENTS. Not OK. Called 800 number for help but because they have screwed over so many clients with this new 2FA they won't even accept phone calls! Emailed the help desk but you need the new 2FA to see their replies! What a joke. Finding a new e prescribe company.
1 people found this helpful
Developer reply
Hey there, so sorry you're having a less-than-stellar experience with our app. Could you please contact support@rxnt.com with more details surrounding your problem? Our team is standing by to assist you.
Best prescribing app I have used. Great support team and no more worrying with tokens. highly recommend
1 people found this helpful
Developer reply
Hey Leasa! Thanks for your feedback! We're excited to hear that you're enjoying our app.
The process of signing off on prescriptions is too cumbersome. It requires putting in username, then password, which is fine followed by a code sent for MFA. That is then followed by again putting in the password for controlled substances and then facial recognition MFA. There should only be once where you have to put in your password and once where you have to put in an MFA. No matter how many times I ask it to remember the device it forgets the device. Please fix this.
1 people found this helpful
Developer reply
Hi David, thank you for sharing your feedback. There was a temporary issue with the "Remember this device" login option that has now been resolved. However, password entry and MFA are always required for EPCS to help ensure security and patient safety. If you have any further issues, please contact our support team by emailing support@rxnt.com.
seems like password auto fill was disabled? Poor coding
Developer reply
Hi Aneesh, thanks for your feedback. Could you reach out to our team at support@rxnt.com? Someone on our Support team would love to help you with password auto-fill. Thank you!
I cant login the messages, i tried everything!!!
Developer reply
Hey Glorian! Thanks so much for providing feedback. Sorry to hear you're unable to access messages. We’d love the opportunity to make things right—could you reach out to support@rxnt.com or call the direct line (410) 907-7976 with more details?
99% on task
Developer reply
Hey Ruben! Thanks so much for your five-star rating—we're happy you're enjoying the app! If there is anything we can do to make your experience even better, please let our team know using this feedback form: https://forms.gle/gaamWubvwwyXRk7p7
excellent
Developer reply
Hi there, we're thrilled to hear that you're enjoying the app! If anything comes up that we can help you with, please let our team know!
very user friendly and quick
Developer reply
Hi Barry! Thanks so much for your review—happy to hear that you're enjoying the app!
From 84 saved reviews since 22 Apr 2015, all countries.
Share of the 25 negative reviews that mention it
“Multiple bugs.”
“Now not able to login, not able to send ANY prescriptions which has not only hurt my practice, it has hurt my PATIENTS.”
“Now when I enter a new patient and attempt to send a script to a pharmacy I get a "loading" message and a endless circle.”
“Where is the "NEW Patient" button?!”
Share of the 51 positive reviews that mention it
“easy to use and easy to make changes and update information.”
“I love it”
“I think every m.d.”
A drop after an update usually means the update broke something.