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- Android R support - Raise minimum supported OS version (Lollipop or higher) - Display usage time when disconnecting - Change applied license to KPE-Standard
This enables IT Admin to troubleshoot the user's device problem remotely.
Samsung SDS EMM Remote Support enables IT Admin's remote troubleshoot when users encounter a problem. It is a remote troubleshoot solution for the IT Admin and users of Samsung SDS EMM. Samsung SDS EMM Remote Support provides: - Doesn't require in-person analysis - Supports Samsung Galaxy or other devices with Android 4.4 (Kitkat) or higher version. (the other devices only use screen share) - IT Admin may record device screen as a video clip or screenshot for the reproduction purpose during the remote support - Enables IT Admin to send the compressed files to the user and vice versa. Samsung SDS EMM Remote Support is provided upon a valid license.