Syncro Mobile

Did anyone that actually runs a business use this app, and work with the developers? App works great for the things it does have, and it looks nice and modern so that is an absolute full star saver! But I don't know if I'm stupid, or you literally don't have invoices in here. Why is search not a global top in the middle thing? And why can't I open up URLs from customer or ticket to just go to the website because you guys didn't actually think this application through? 🤔

Absolute turd of an app. Better off using the website in a browser.

the old app was unironically better for just about everything. was the old one optimized well for mobile? no. did it have a 1 to 1 layout that matched the web client, as well as have all the same functionality? yes. Everything on the new app might as well be "read only", because there ain't much else it can do

Worst experience ever. I'm surprised they make software for MSPs. The app sucks overall

For assets, I was unable to look at the notes inside an asset. Wish this was added. Overall, the new update was much better than expected.

current version is very broken. simple things like pull-down lists to change the filter view of tickets or changing the status of a ticket do not show makes it app completely useless.

can not log in, get passed password and then 2fa just says authenticate with a button, it does not work. even reset my 2fa, and used a recovery code under recovery. Works fine online, in chrome but not the app.

app is getting better but the key thing it is missing is that it always defaults to 1 labour type. cant be change, so techs need to close tickets off at office. always defaults to remote labor code. needs more filters for tickets. would be nice to see other things like estimates and invoices if you have access to those portions

Absolutely horrible. If you search a customer name you cannot look at their ticket history. When you search tickets you can click a ticket to open and view it but when you select the back button. You have to completely type in your search again. This app could've easily just used the mobile version of the website as a template and it would be hundreds of times better than it currently is.

2 people found this helpful

its finally getting there