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ordered on the app, order was lost, was told by staff to order again only to find I had two orders coming. when I got the first batch they had been waiting around for a while because of the confusion and were stale. gave the second batch to homeless. 40$ was a lot for a couple of stale burgers. the staff though were nice and refunded me the original order. so 5 stars for the staff but zero for the app.
👍
easy to use. like promotion coupons are intuitive to use.
Excellent food! They have gluten free buns that actually taste great & have a good texture!
got stuck processing
1 people found this helpful
Extremely slow, requires inputting information many times, auto selects add tip. Almost never leave reviews but will stop earing at shake shack due to this app.
1 people found this helpful
Just downloaded the app and I can't even log in. what's the point?
1 people found this helpful
app is not the easiest to work with
The Chicken Shack is delicious 😋
App takes you to random places, hides confirmation buttons, tries to trick you into failing to apply coupon codes. Of course customer service won't lift the slightest finger to help.
From 202 saved reviews since 8 Dec 2018, all countries.
Share of the 141 negative reviews that mention it
“I am unable to sign in I didn't change any password at all.”
“It crashes often, and the Google Pay is very broken.”
“It wouldn't let me use a gift card and then it gave me issues with my GPay and then when I tried to add a new cc, and then it wouldn't let me click the conti…”
“It wouldn't let me use a gift card and then it gave me issues with my GPay and then when I tried to add a new cc, and then it wouldn't let me click the conti…”
“But WAIT, my phone STARTED to heat up A LOT.”
“Once the order was in the system I was unable to use my credit card because it wouldn't accept it it kept telling me servers were down.”
Share of the 41 positive reviews that mention it
“always enjoy their chicken sandwiches and lemonades.”
“The app is pretty easy to use but I recommend adding the option to choose a "home" location rather than having to search for a location.”
“shake shack is one of the better places to go get your burgers and shakes delicious add-ons and you can customize everything the way you like it you cannot g…”
A drop after an update usually means the update broke something.